Customer Service Representative
4 weeks ago
As a Customer Service Representative at BurgerFi, you will play a vital role in creating an exceptional dining experience for our customers. Your friendly and responsive service will directly impact how our brand is perceived.
Main Responsibilities:
- Accept payment for BurgerFi products, answer phones, take carry-out and fax orders, and prepare and serve custard.
- Complete opening and closing duties, maintain a clean work area, and answer the phone in a professional manner.
- Promptly inform the Manager on Duty of any customer complaints or comments, and take messages accurately.
- Remain diligent and focused during monetary or credit card transactions, and perform cleaning duties such as sweeping, mopping, and wiping down counters.
- Scrub and polish counters, steam counters, and other equipment, and clean glasses, dishes, and fountain equipment.
- Maintain a clean dining area, condiment area, and bathrooms according to the schedule.
- Wrap menu items, inform Burgermeister of product shortages, and perform other related duties as assigned.
- Upsell items with each order, brew tea, and stock the drink cooler.
- Prepare custards according to specifications.
Requirements:
- Willingness to be a Team Player and Hard Worker.
- Prior experience is appreciated but not necessary.
- Ability to communicate clearly with managers and kitchen staff, especially with customers.
- Physical ability to reach, bend, stoop, and frequently lift up to 25 pounds.
- Ability to work in a standing position for long periods of time (up to 10 hours).
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