Guest Service Representative

2 weeks ago


Greensboro, Georgia, United States free-classifieds-usa Full time
Guest Service - Call Center

We are seeking a skilled Guest Service Representative to join our team at The Ritz-Carlton Reynolds Lake Oconee. As a key member of our Call Center, you will be responsible for delivering exceptional guest experiences through personalized service and attention to detail.

Responsibilities:

  • Provide prompt and courteous service to guests via phone, email, and in-person interactions
  • Respond to guest inquiries and resolve issues in a timely and professional manner
  • Collaborate with colleagues to ensure seamless guest experiences
  • Stay up-to-date on hotel services and amenities to provide informed recommendations
  • Meet or exceed guest satisfaction targets and quality standards

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask
  • Strong problem-solving and conflict resolution skills
  • Basic computer skills and familiarity with hotel software
  • Availability to work a variety of shifts, including evenings and weekends

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

Marriott International is an Equal Opportunity Employer.



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