Guest Service Representative
2 weeks ago
We are seeking a skilled Guest Service Representative to join our team at The Ritz-Carlton Reynolds Lake Oconee. As a key member of our Call Center, you will be responsible for delivering exceptional guest experiences through personalized service and attention to detail.
Responsibilities:
- Provide prompt and courteous service to guests via phone, email, and in-person interactions
- Respond to guest inquiries and resolve issues in a timely and professional manner
- Collaborate with colleagues to ensure seamless guest experiences
- Stay up-to-date on hotel services and amenities to provide informed recommendations
- Meet or exceed guest satisfaction targets and quality standards
Requirements:
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and multitask
- Strong problem-solving and conflict resolution skills
- Basic computer skills and familiarity with hotel software
- Availability to work a variety of shifts, including evenings and weekends
What We Offer:
- A competitive salary and benefits package
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
- Recognition and rewards for outstanding performance
Marriott International is an Equal Opportunity Employer.
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