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Guest Experience Ambassador

2 months ago

Greensboro, Georgia, United States Marriott Hotels & Resorts Full time

About the Role:

We're seeking a skilled Guest Relations Agent to join our team at Marriott Hotels & Resorts. As a key member of our hotel staff, you'll play a vital role in delivering exceptional guest experiences that leave a lasting impression.

Key Responsibilities:

  • Provide personalized service to guests, ensuring their needs are met and exceeded.
  • Develop and maintain relationships with guests, understanding their preferences and tailoring services to meet their individual needs.
  • Collaborate with hotel staff to ensure seamless service delivery, from check-in to check-out.
  • Identify opportunities to enhance the guest experience, implementing innovative solutions to drive guest satisfaction.
  • Stay up-to-date on hotel services and amenities, providing expert recommendations to guests.

What We're Looking For:

We're seeking a highly motivated and customer-focused individual with excellent communication and interpersonal skills. If you're passionate about delivering exceptional guest experiences and have a keen eye for detail, we'd love to hear from you.