Senior IT Service Operations Manager
2 weeks ago
Premera Blue Cross is on the lookout for a Senior IT Service Operations Manager to enhance our service delivery framework.
Key Responsibilities:
- Establish and maintain a robust framework to ensure IT services are valuable, measurable, and operate efficiently.
- Support the Core Services Capability Product Group (CPG) in delivering exceptional service outcomes.
- Negotiate service level agreements and ensure effective measurement, monitoring, and reporting of service performance.
- Foster a Live Site culture with a strong emphasis on customer experience.
- Oversee the complete management of IT service delivery and operations.
- Utilize autonomy to innovate and develop new IT service elements.
- Define, own, and maintain key performance indicators (KPIs) for service availability, delivery, security, and restoration.
- Identify critical service offerings and drive continuous improvements.
- Promote and institutionalize the Service Improvement Plan (SIP) while managing and tracking its implementation.
Educational Qualifications:
Bachelor's degree or foreign equivalent in Information Systems, Information Technology Management, Computer Science, or a related discipline.
Experience Requirements:
Minimum of seven (7) years of experience in:
- Inventory Management and Reporting Solutions such as ServiceNow or PowerBI.
- Managing comprehensive IT service delivery and operations.
- Cloud technologies, including Azure, AWS, or GCP.
- Windows Server Operating Systems.
- Monitoring Tools and Technologies such as Dynatrace, SCOM, or Azure.
- Azure DevOps.
Alternate Qualifications:
In lieu of a Bachelor's degree, nine (9) years of relevant experience in the areas mentioned above will be accepted.
Compensation:
Salary range is $164,944.35 to $180,700.00 annually.
Benefits Include:
Medical, dental, vision, life insurance, 401K, paid time off, paid holidays, and tuition assistance.
This position is full-time and adheres to Equal Opportunity Employment (EOE) standards.
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