Senior IT Service Operations Manager

2 weeks ago


Mountlake Terrace, Washington, United States Premera Blue Cross Full time
Position Overview:
Premera Blue Cross is on the lookout for a Senior IT Service Operations Manager to enhance our service delivery framework.

Key Responsibilities:
  • Establish and maintain a robust framework to ensure IT services are valuable, measurable, and operate efficiently.
  • Support the Core Services Capability Product Group (CPG) in delivering exceptional service outcomes.
  • Negotiate service level agreements and ensure effective measurement, monitoring, and reporting of service performance.
  • Foster a Live Site culture with a strong emphasis on customer experience.
  • Oversee the complete management of IT service delivery and operations.
  • Utilize autonomy to innovate and develop new IT service elements.
  • Define, own, and maintain key performance indicators (KPIs) for service availability, delivery, security, and restoration.
  • Identify critical service offerings and drive continuous improvements.
  • Promote and institutionalize the Service Improvement Plan (SIP) while managing and tracking its implementation.

Educational Qualifications:
Bachelor's degree or foreign equivalent in Information Systems, Information Technology Management, Computer Science, or a related discipline.

Experience Requirements:
Minimum of seven (7) years of experience in:
  • Inventory Management and Reporting Solutions such as ServiceNow or PowerBI.
  • Managing comprehensive IT service delivery and operations.
  • Cloud technologies, including Azure, AWS, or GCP.
  • Windows Server Operating Systems.
  • Monitoring Tools and Technologies such as Dynatrace, SCOM, or Azure.
  • Azure DevOps.

Alternate Qualifications:
In lieu of a Bachelor's degree, nine (9) years of relevant experience in the areas mentioned above will be accepted.

Compensation:
Salary range is $164,944.35 to $180,700.00 annually.

Benefits Include:
Medical, dental, vision, life insurance, 401K, paid time off, paid holidays, and tuition assistance.

This position is full-time and adheres to Equal Opportunity Employment (EOE) standards.

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