French Language Customer Support Specialist

6 days ago

Melbourne, Florida, United States Percepta Full time
Job Summary

We are seeking a highly skilled and bilingual Customer Service Representative to join our team at Percepta. As a Customer Service Representative, you will be responsible for providing exceptional customer experiences to our clients, utilizing your strong communication skills and knowledge of the automotive industry.

Key Responsibilities
  • Provide top-notch customer service to clients via phone, email, and other correspondence
  • Act as a liaison between customers, service support, and dealerships to ensure customer satisfaction
  • Handle inbound customer calls and emails regarding sales and service in a helpful, courteous, and professional manner
  • Exhibit strong follow-up and organizational skills, in both verbal and written communication
  • Be responsible for resolving customer issues using all available resources, including Dealers (i.e. service personnel, subject matter experts (SMEs), leadership, and field service engineers)
  • Document customer inquiries and concerns
  • Participate in business-related marketing and sales projects
  • Meet specified goals as set forth by management
Requirements
  • High school diploma required; Associate or bachelor's degree is a preferred
  • Bilingual English and Canadian French (Fluent) – must be able to pass verbal and written assessments
  • A minimum of two (2) years of experience in customer service, call center, hospitality, or public relations, or sales
  • Experience in a luxury field (hospitality or brand product) is a plus
  • Knowledge of the automotive industry is a plus
  • Strong verbal and written communication skills
  • Strong customer service, interpersonal, and relationship-building skills
  • Excellent English language (oral and written), with grammatical knowledge and etiquette
  • Typing skills (minimum of 30 words per minute)
What We Offer
  • Competitive compensation package
  • Health/Dental/Vision/Life Insurance
  • Flexible Spending Account (FSA) and Health Savings Account (HSA)
  • 401(k) with company match
  • Vacation/Sick Time and Paid Holidays
  • Tuition Reimbursement
  • Employee Assistance Program
  • Employee Discount Program
  • Training and Development Programs (Percepta College)
  • Employee Rewards Program (Perci Perks)
About Percepta

Percepta is a global contact center organization that delivers exceptional customer experiences to our clients. Our values are the heartbeat of our organization, and we live, breathe, and play by them every day. As a Percepta team member, you can expect:

  • A culture of service that treats you like you are the customer from day one
  • A team that is accountable, dependable, and gives you their full attention
  • A proactive team that surrounds you with solution-oriented people who strive to improve themselves, others, and the organization
  • Career growth opportunities for aspiring minds
  • A diverse and community-minded organization that is all about having fun

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