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Bilingual Customer Service Representative
2 months ago
About the Role
We are seeking a highly skilled and bilingual Customer Service Representative to join our team at Percepta. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences to our clients.
Key Responsibilities
- Provide timely and effective resolution to customer inquiries and concerns
- Utilize strong communication and interpersonal skills to build relationships with customers
- Work collaboratively with internal teams to resolve customer issues
- Stay up-to-date on product knowledge and services to provide accurate information to customers
- Meet or exceed performance metrics and goals
Requirements
- Bilingual English and French language skills
- Minimum of 2 years of customer service experience
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment
- High school diploma or equivalent required
What We Offer
- Competitive hourly rate
- Health, dental, and vision insurance
- Flexible spending account and health savings account
- 401(k) with company match
- Tuition reimbursement
- Employee assistance program
- Employee discount program
- Training and development programs
- Employee rewards program
About Percepta
Percepta is a global contact center company that delivers exceptional customer experiences to our clients. We are committed to providing a supportive and inclusive work environment that fosters growth and development.
