Customer Service Representative
5 days ago
About S and J Plumbing
We are a dedicated team of professionals in the plumbing industry, driven by our values and the quality of our work. Our goal is to provide exceptional customer service and build long-term relationships with our clients.
Job Summary
We are seeking a highly motivated and organized Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for promoting customer satisfaction by converting incoming customer calls into booked service appointments.
Key Responsibilities
- Convert incoming customer calls into booked service appointments.
- Deliver call scripts with an authentic cadence; be clear, compelling, and personable.
- Respond to customer requests, resolving issues and promoting the brand.
- Be professional and establish customer rapport, encouraging repeat business.
- Participate in training to boost booked calls and practice outbound calling.
- Adhere to the company's plan for resolving customer complaints quickly and favorably.
- Maintain and update customer database with complete and accurate information.
Requirements
- 3+ years of customer service experience.
- Experience with a multi-line phone system.
- IT competent; good typist and proficient with phone systems.
- Highly organized with exceptional follow-through abilities.
- Strong verbal and written communication.
- Ability to build trust and demonstrate empathy.
- Personality that blends well with a fast-paced, goal-driven environment.
- Competitive individual contributor who also loves to win as a team.
- Highly motivated, flexible, and great attitude.
What We Offer
- Competitive pay - $20-$35/hr.
- Medical Insurance - we pay 80% for you and your family's insurance premiums for health, dental, and vision.
- Work-life balance - up to 2 weeks of PTO and holiday pay.
- 401k Plan with a 5% match.
- Paid training - Nexstar training, Service Titan training, PSP training.
- Relaxed and fun atmosphere.
- Growth opportunities.
Equal Opportunity Employer
-
Customer Service Representative
2 weeks ago
Arlington Heights, Illinois, United States Sonocoeurope Full timeJob Summary:We are seeking a highly skilled and experienced Customer Service Representative to join our team at Sonoco Europe. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Handle customer inquiries and...
-
Customer Service Representative
2 weeks ago
Arlington Heights, Illinois, United States State Farm Insurance Full timeJob Summary: We are seeking a highly skilled and customer-focused Office Representative to join our team at State Farm Insurance. As an Office Representative, you will play a critical role in providing exceptional customer service and support to our clients.Key Responsibilities:Assist customers with their insurance needs and provide personalized support to...
-
Customer Service Representative
6 days ago
Arlington Heights, Illinois, United States Michael Ventura Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our customers, educating them about insurance options, and developing leads to drive business growth.ResponsibilitiesEstablish and...
-
Customer Service Representative
5 days ago
Arlington Heights, Illinois, United States Conitex Sonoco Full time**Job Summary:**We are seeking a highly skilled Customer Service Representative to join our team at Conitex Sonoco. As a customer advocate, you will be responsible for providing exceptional customer service and support to our clients.**Key Responsibilities:**Handle customer inquiries and concerns regarding order status and other related issues.Maintain...
-
Customer Service Representative
1 week ago
Arlington Heights, Illinois, United States Public Storage Full timeJob DescriptionAs a Customer Service Representative at Public Storage, you will be responsible for providing exceptional customer service to our clients. Your primary goal will be to ensure that our customers have a positive experience with our storage facilities.Key Responsibilities:Customer Service: Respond to customer inquiries, resolve issues, and...
-
Customer Service Representative
1 week ago
Arlington Heights, Illinois, United States Domino's Pizza LLC Full timeAbout the JobWe're looking for a talented individual to join our team as a Customer Service Representative. As a key member of our restaurant team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our customers.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and...
-
Customer Service Representative
6 days ago
Arlington Heights, Illinois, United States Public Storage Full timeJob SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Public Storage team, you will be responsible for providing exceptional service to our customers, ensuring their storage needs are met, and maintaining a positive and professional environment.Key...
-
Customer Service Representative
3 days ago
Arlington Heights, Illinois, United States S and J Plumbing Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for promoting customer satisfaction by converting incoming customer calls into booked service appointments.Key ResponsibilitiesLearn and execute a call...
-
Customer Service Representative
3 weeks ago
Arlington Heights, Illinois, United States Goldfish Swim School Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Desk Customer Service Representative to join our team at Goldfish Swim School. As a key member of our front desk team, you will be responsible for providing exceptional customer service, processing sales and registration transactions, and promoting a positive image for our company.Key...
-
Aviation Customer Service Representative
1 week ago
Arlington Heights, Illinois, United States Atlantic Aviation Full timeJob Summary:Atlantic Aviation is seeking a highly motivated and customer-focused Front Desk Customer Service Representative to join our team at PWK in Wheeling, IL. As a Front Desk Customer Service Representative, you will be the first point of contact for our clientele, providing exceptional service and assistance to ensure a seamless experience.Key...
-
Customer Service Representative
3 weeks ago
Arlington Heights, Illinois, United States Goldfish Swim School Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Desk Customer Service Representative to join our team at Goldfish Swim School. As a key member of our front desk team, you will be responsible for providing exceptional customer service, processing sales and registration transactions, and promoting a positive image for our company.Key...
-
Customer Service Representative
5 days ago
Arlington Heights, Illinois, United States PetSuites Full timeAbout the RoleWe're seeking a highly skilled and compassionate individual to join our team as a Customer Service Representative at PetSuites. As a key member of our team, you will be responsible for delivering exceptional customer service, ensuring a seamless experience for our pet parents and their furry friends.Key ResponsibilitiesCustomer Service: Provide...
-
Customer Service Representative
5 days ago
Arlington Heights, Illinois, United States Sonoco Full timeJob Summary:We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Sonoco. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring timely and accurate order fulfillment, and driving business growth through strategic account...
-
Customer Service Representative
3 weeks ago
Arlington Heights, Illinois, United States Goldfish Swim School Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Desk Customer Service Representative to join our team at Goldfish Swim School. As a key member of our front desk team, you will be responsible for providing exceptional customer service, processing sales and registration transactions, and promoting a positive image for our company.Key...
-
Hospice Customer Service Representative
4 days ago
Arlington Heights, Illinois, United States Kaplan Full timeJob TitleHospice Customer Service RepresentativeLocationArlington Heights, IL, USAAdditional Location(s)Employee TypeEmployeeWorking Hours Per Week40Job DescriptionAt Residential Home Health and Hospice, we're seeking a compassionate Hospice Customer Service Representative to join our extraordinary care team. Grounded by our belief that outstanding care is...
-
Customer Service Representative II
2 weeks ago
Arlington Heights, Illinois, United States NorthShore University HealthSystem Full timeJob Summary:We are seeking a highly skilled Guest Services Representative II to join our team at NorthShore University HealthSystem. As a key member of our hospitality services team, you will be responsible for providing exceptional customer service to our patients, families, and visitors.Key Responsibilities:Provide a high level of customer service to...
-
Customer Service Representative
5 days ago
Arlington Heights, Illinois, United States PetSuites Full timeAbout the RoleWe're seeking a highly skilled and compassionate individual to join our team as a Customer Service Representative at PetSuites. As a key member of our team, you will be responsible for delivering exceptional customer service, ensuring a seamless experience for our pet parents and their furry friends.Key ResponsibilitiesCustomer Service: Provide...
-
Customer Service Representative
2 weeks ago
Arlington Heights, Illinois, United States D Q R 1 INC Full timeJob OverviewWe are seeking a highly motivated and customer-focused Crew Member to join our team at D Q R 1 INC. As a key member of our food service team, you will play a vital role in delivering exceptional customer experiences and ensuring the highest quality of food and service.Key Responsibilities:Provide prompt and courteous service to customers,...
-
Customer Service Representative
3 days ago
Arlington Heights, Illinois, United States The LaSalle Group Full timeCustomer Care Specialist OpportunityLaSalle Network is seeking a skilled Customer Care Specialist to join our team. As a key member of our client service team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Handle high-volume inbound and outbound calls to assist with customer...
-
Customer Service Representative
6 days ago
Arlington Heights, Illinois, United States Ed Schillinger - State Farm Agent Full timePosition OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a State Farm Agent Team Member. As a key member of our team, you will play a vital role in providing exceptional customer service and support to our clients.ResponsibilitiesEstablish and maintain strong relationships with customers, providing prompt and...