Customer Service Representative

5 days ago


Arlington Heights, Illinois, United States S and J Plumbing Full time

About S and J Plumbing

We are a dedicated team of professionals in the plumbing industry, driven by our values and the quality of our work. Our goal is to provide exceptional customer service and build long-term relationships with our clients.

Job Summary

We are seeking a highly motivated and organized Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for promoting customer satisfaction by converting incoming customer calls into booked service appointments.

Key Responsibilities

  • Convert incoming customer calls into booked service appointments.
  • Deliver call scripts with an authentic cadence; be clear, compelling, and personable.
  • Respond to customer requests, resolving issues and promoting the brand.
  • Be professional and establish customer rapport, encouraging repeat business.
  • Participate in training to boost booked calls and practice outbound calling.
  • Adhere to the company's plan for resolving customer complaints quickly and favorably.
  • Maintain and update customer database with complete and accurate information.

Requirements

  • 3+ years of customer service experience.
  • Experience with a multi-line phone system.
  • IT competent; good typist and proficient with phone systems.
  • Highly organized with exceptional follow-through abilities.
  • Strong verbal and written communication.
  • Ability to build trust and demonstrate empathy.
  • Personality that blends well with a fast-paced, goal-driven environment.
  • Competitive individual contributor who also loves to win as a team.
  • Highly motivated, flexible, and great attitude.

What We Offer

  • Competitive pay - $20-$35/hr.
  • Medical Insurance - we pay 80% for you and your family's insurance premiums for health, dental, and vision.
  • Work-life balance - up to 2 weeks of PTO and holiday pay.
  • 401k Plan with a 5% match.
  • Paid training - Nexstar training, Service Titan training, PSP training.
  • Relaxed and fun atmosphere.
  • Growth opportunities.

Equal Opportunity Employer



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