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Front Desk Representative

2 months ago

Myrtle Beach, South Carolina, United States Westgate Resorts Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Westgate Resorts. As a Front Desk Agent, you will be responsible for providing exceptional guest service, ensuring a seamless check-in and check-out experience, and maintaining the highest level of professionalism in a fast-paced environment.

Key Responsibilities
  • Effectively check guests into and out of the resort, ensuring a smooth and efficient process.
  • Manage guest inquiries, resolve issues, and provide accurate information about resort amenities and services.
  • Process transactions, handle cash and credit transactions, and maintain accurate records.
  • Collaborate with other departments to ensure seamless guest experiences.
  • Stay up-to-date on resort policies, procedures, and services to provide exceptional guest service.
Requirements
  • High school diploma or equivalent required; one to three months of related experience and/or training preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
  • Ability to multitask, prioritize tasks, and maintain a high level of productivity in a fast-paced environment.
  • Basic math skills and accuracy with handling cash and credit transactions.
  • Ability to work a variety of shifts, including evenings, weekends, and holidays.
What We Offer
  • Comprehensive health benefits, including medical, dental, and vision coverage.
  • Paid Time Off (PTO) and paid holidays.
  • 401(k) plan with generous company match.
  • Daily Pay benefit for access to your pay as you need it.
  • Wellness programs and tuition assistance.
  • Fun, family culture and advancement opportunities.
  • Employee Assistance Program (EAP) and exclusive discounts for team members.