Senior Product Sales Leader

2 weeks ago


Ludlow, Massachusetts, United States Vail Resorts Full time
Job Overview

Craft Your Unique Experience

Embrace the opportunity to work in a dynamic environment where you can foster a love for the outdoors while building meaningful relationships with colleagues and guests from diverse backgrounds.

With numerous resorts across various continents, you can opt for a seasonal role or embark on a long-term career path. From your first day, you will benefit from competitive compensation, complimentary passes, free ski and snowboard lessons, significant retail discounts, and access to our premier training and development program, Epic Service, along with wellness benefits designed to support your success.

Employee Benefits


• Mountain Perks: Complimentary passes for employees, discounted lift tickets for friends and family, and free ski lessons.

• Additional discounts on lodging, dining, equipment, and transportation services.

• 401(k) Retirement Plan.

• Employee Assistance Program.

• Comprehensive training and professional development opportunities.

• Referral Program.

For further details, please refer to the Benefits Eligibility Summary.

Position Summary:

The Product Sales Supervisor will oversee a specific ticket sales area and guide staff in effective sales and operational practices. This leadership role demands extensive knowledge of our offerings and systems. We seek an organized, enthusiastic individual with a passion for the outdoors, strong discipline, and a commitment to excellence.

Position Specifications:

  • Housing: Potentially Available
  • Expected Pay Range: $23.26 / hour
  • Shift Availability: Full and Part Time

Key Responsibilities:

  • Leading team members in sales and operational tasks through exemplary conduct;
  • Training staff on operational procedures, new products, and policies;
  • Establishing lunch and break schedules;
  • Managing the opening and closing of ticket offices;
  • Creating an engaging and professional work atmosphere, including sales competitions;
  • Processing accurate financial transactions using RPOS with various payment methods;
  • Ensuring team members collect comprehensive guest data (name, DOB, address, email, etc.);
  • Responding to inquiries specific to the resort and demonstrating knowledge of its history and culture;
  • Maintaining a clean, organized, and welcoming office environment;
  • Monitoring office inventory levels;
  • Conducting weekly safety meetings;
  • Overseeing point of sale closing procedures and audits;
  • Enhancing the overall office experience for guests and frontline agents.

Position Requirements:

  • High school diploma or equivalent;
  • Ability to lift and carry 25 lbs;
  • Proficiency in reading, writing, speaking, and understanding English;
  • Experience handling cash and engaging with the public;
  • Background in guest service;
  • Experience with point-of-sale systems and guest data collection;
  • Strong skills in customer relations, communication, and problem-solving;
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Publisher).

The anticipated pay range is $21.00. This range reflects our expected compensation for this role, with individual decisions based on various factors.

Vail Resorts is committed to equal opportunity employment. Qualified candidates will be considered for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other status protected by applicable law.

Requisition ID 502675
Job Code Function: Product Sales/Scanning



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