Restaurant Operations Manager
1 week ago
Established in San Francisco, BSR Group is a reputable restaurant group seeking a highly skilled and proactive leader to elevate the customer experience at our Inner Richmond restaurant.
Job Overview
This exciting opportunity is to join our management team and contribute to the success of our business.
Key Responsibilities
- Lead Front-of-House Staff: Recruit, train, schedule, review, and mentor FOH staff members to ensure seamless restaurant operations and exceptional customer service.
- Create and Implement Operational Procedures: Develop and implement procedures and policies to maintain high standards of customer experience and drive revenue growth.
- Collaborate with Executive Chef: Work closely with the Executive Chef to develop strategies that increase revenue and improve operational efficiency.
- Analyze KPIs and Business Metrics: Analyze key performance indicators and business metrics to identify opportunities for cost savings and improve overall restaurant performance.
- Report Restaurant Sales and Metrics: Provide regular sales and metric reports to Executive Management, offering recommendations to meet departmental goals.
- Serve as a Role Model: Demonstrate integrity, make sound decisions, and set a positive example for the team.
- Maintain Restaurant Equipment and Space: Ensure all FOH equipment is clean, functional, and well-maintained for health inspections and staff/customer safety.
Qualifications and Requirements
- Experience: At least two years of front-of-house restaurant or hospitality experience.
- Leadership Approach: Ability to be open-minded and flexible in leadership approach.
- Goal Achievement: Track record of meeting and exceeding goals.
- Leadership Skills: Strong leadership skills to drive staff accountability and customer service excellence.
- Schedule Flexibility: Schedule flexibility required, including availability to work mornings, afternoons, evenings, and weekends.
Preferred Qualifications
- Analytical Software: Experience with analytical software, including Xtra Chef and Toast.
- Word Processing Software: Proficiency in word processing software, such as OneNote, Google Docs, and Microsoft Word.
Benefits
- Competitive Salary: Competitive salary range $72,000 - $75,000 DOE.
- Health Insurance: Full medical and dental insurance coverage.
- Paid Time Off: 2 weeks PTO in the first year, increasing to 3 weeks after 2 years.
- Reimbursements: Quarterly health and mobile phone expense reimbursements.
- Transportation Benefit: Pre-tax transportation benefit.
- Career Development: Endless opportunities for educational enrichment and career development.
Additional Information
- Position Type: Full-time position with 40+ working hours per week.
- Relocation Costs: No relocation costs provided.
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