Luxury Restaurant Operations Manager
6 days ago
Experience the art of fine dining as a Luxury Restaurant Operations Manager at One Haus - San Francisco.
About the RoleWe are seeking an exceptional individual to lead our flagship restaurant in delivering unparalleled service, exceeding Michelin standards, and driving revenue growth.
Key Responsibilities:
- Maintain impeccable service standards, educating staff on French service technique, culture, and personalized customer service.
- Create and implement standard operating procedures (SOPs) to ensure seamless daily operations.
- Audit food, beverage, and quality control checks to continually improve service standards.
- Lead shifts, making daily decisions, scheduling, assisting with project management, and planning vision.
- Foster a culture of hospitality, ensuring guests have memorable experiences, making authentic connections, and being available for continuing communications.
- Investigate and resolve complaints concerning food quality and service.
- Be present on the floor, assisting every member of the FOH team, including wine service, in all facets.
- Coordinate and oversee events, banquets, and special functions, ensuring they run smoothly and meet or exceed guest expectations.
- Maintain professional and technical knowledge by tracking emerging trends, attending educational workshops, and reviewing professional publications.
- Develop employees through coaching, setting annual SMART goals, and improvement plans if required.
- Maintain accurate and up-to-date staffing plans.
- Understand and follow closing procedures.
- Overview standards and steps of service according to the service manual.
- Execute wine service when needed during the evening for guests, assisting with selections, and providing personalized guidance.
- Provide educational outlets, mentorship, and supplies for the FOH staff to enrich and strengthen their skills and knowledge in company philosophies and food/beverage.
Requirements:
- 5+ years of food and beverage management in a luxury restaurant.
- Experience in Michelin standards.
- Managerial and leadership skills, including honesty, strong work ethic, and high moral integrity. Believes in hands-on management style.
- Hospitality and operations expert in the luxury food and beverage industry.
- Excellent communication and interpersonal abilities.
- Flexibility and adaptability in a fast-paced environment.
- Excellent time management skills.
- Knowledge of computers (MS Word, Excel). Knowledge of Accounting, POS, Reservation Software.
- Ability to make decisions, problem solve, and lead a full brigade including BOH team.
- Expertise in operations, P&L analysis, and manager development.
Compensation & Benefits:
- Base Salary: $120,000 - $140,000 per annum (dependent on experience)
- Bonus potential based on performance
- Unlimited PTO
- Health, Dental & Vision
- Wellness, Education & Uniform stipend
- Quarterly staff trips to the farm
- Dining Discounts
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