Casino Customer Experience Specialist

5 days ago


Joliet, Illinois, United States Hollywood Casino Joliet Full time

Job Title: Casino Customer Experience Specialist

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About the Company: Hollywood Casino Joliet is a leading provider of integrated entertainment, sports content, and casino gaming experiences.

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About the Job: We are seeking a skilled Casino Customer Experience Specialist to join our team at Hollywood Casino Joliet. As a key member of our team, you will be responsible for providing exceptional customer service to our guests, ensuring their experience is enjoyable and memorable. You will be the face of our casino, promoting a positive attitude and creating a fun and entertaining environment for our guests and team members.

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About You: To be successful in this role, you should have a high school diploma or equivalent, excellent communication skills, and the ability to work in a fast-paced environment. You should also possess basic computer skills and be able to multitask effectively. Prior experience in a customer-facing role or sales environment is preferred but not required. We offer a competitive salary, ranging from $45,000 to $65,000 per year, based on experience.

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Benefits: In addition to your salary, we offer a range of benefits, including health insurance, 401(k) matching, and paid time off. Our goal is to provide a comprehensive compensation package that supports your career growth and well-being.

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About the Work Environment: Our casino operates Monday through Saturday, with varying shifts available. You will be required to work a minimum of 30 hours per week, with opportunities for overtime. Our workplace is fast-paced and dynamic, with a focus on teamwork and collaboration. If you are a motivated individual who enjoys working with people, we encourage you to apply for this exciting opportunity.

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Required Skills and Qualifications: To succeed in this role, you should have the following skills and qualifications:

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  • High school diploma or equivalent
  • Excellent communication and interpersonal skills
  • Basic computer skills and knowledge of software applications
  • Ability to multitask and prioritize tasks effectively
  • Prior experience in a customer-facing role or sales environment (preferred)
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About Our Team: At Hollywood Casino Joliet, we value diversity, sustainability, and community involvement. We are committed to providing a welcoming and inclusive workplace where our team members can grow and thrive.



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