State Farm Customer Experience Expert
1 week ago
Located in Joliet, IL, our office offers a dynamic work environment where you can thrive as a Licensed Customer Service Representative. As an Agent Team Member, you'll enjoy a competitive salary plus bonus, paid time off, and valuable experience. With a focus on customer satisfaction, we're seeking a licensed professional who shares our passion for delivering exceptional service.
Responsibilities include:Building and maintaining strong customer relationships. Providing prompt and accurate service, including responding to customer inquiries and resolving issues. Using a customer-focused approach to educate customers about insurance options. Maintaining a strong work ethic and commitment to success. You'll have opportunities for growth and advancement within our office, along with access to training and development programs to enhance your skills. Requirements include:
- Property & Casualty license (required)
- Life and Health license (required)
- Excellent interpersonal skills
- Excellent communication skills - written, verbal, and listening
- People-oriented
- Organizational skills
- Self-motivated
- Detail oriented
- Proactive in problem solving
- Dedicated to customer service
- Able to learn computer functions
- Pride in getting work done accurately and timely
- Ability to work in a team environment
- Ability to multi-task
- Provide timely and thorough activity reports to the agent
- Select candidates are expected to remain current in product changes, licensing, technical developments, and continuing education
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