Customer Service Ambassador

5 days ago


Phoenix, Arizona, United States UnitedHealth Group Full time

Key Responsibilities:

    Respond to a minimum of 10 patient calls daily, resolving moderate to complex issues in a timely and professional manner.

    Schedule and verify appointments in the clinical information system, ensuring seamless coordination with healthcare providers.

    Verify and update patient demographic and insurance information, maintaining accurate records for efficient care delivery.

    Collaborate with the Provider of Customer Service Representative to ensure effective communication and task management.

Requirements:

    Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.

    Strong attention to detail and organizational skills, with the ability to multitask and prioritize tasks effectively.

    Proficiency in using clinical information systems and other healthcare technology platforms.



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