Seasonal Call Center Supervisor

4 hours ago


Chester, West Virginia, United States TDB Communications, Inc. Full time
Job Title: Seasonal Call Center Supervisor

TDB Communications, Inc. is seeking a Seasonal Call Center Supervisor to join our management team in Chester, VA. As a Seasonal Call Center Supervisor, you will be responsible for supervising and developing a team of Customer Service Representatives to meet program objectives and customer service level agreements.

Key Responsibilities:
  • Supervise and develop a team of Customer Service Representatives to ensure productivity, quality, attendance, and timeliness of work.
  • Perform tasks to ensure service level requirements are met, including RTA, AHT, and Adherence goals.
  • Assume leadership responsibility for department tasks and call center activities as required.
  • Complete and deliver employee performance appraisals.
  • Work closely with customer service representatives, other Supervisors, Operations Representatives, Customer Service Managers, and Program Managers within functional areas of the project.
Requirements:
  • 6 months supervisor or leadership experience required.
  • Minimum 2 years of customer service, leadership, and team interaction skills are required.
  • Ability to communicate effectively in English, both verbally and in writing.
  • Uses good judgment, ability to make independent decisions, and proactively problem solve as required.
  • Must be organized and have strong time management skills.
  • May be required to work off-shift, and occasional travel to customer and other client sites.
About TDB Communications, Inc.

TDB Communications, Inc. is an 8(a) minority owned, service-disabled veteran-owned small business (SDVOSB). We support government agencies with a scalable workforce, program management, and information processing solutions. Since 1999, we have deployed thousands of employees for 70 agencies in 30+ states. We've proven our ability to serve the government with the highest levels of quality and productivity.

We are an Equal Opportunity Employer and welcome applications from diverse candidates. If you require alternative methods of application or screening, please contact us directly. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



  • Chester, Virginia, United States TDB Communications, Inc. Full time

    Job Title: Seasonal Call Center SupervisorCCO Call Center Supervisor- TDB Communications, Inc. is seeking a Seasonal Call Center Supervisor to join our management team in Chester, VA. As a Seasonal Call Center Supervisor, you will play a critical role in supporting the manager with on-site functions, including managing conduct situations, supervising...


  • Chester, Virginia, United States TDB Communications, Inc. Full time

    Job Title: Seasonal Call Center SupervisorWe are seeking a highly skilled and experienced Seasonal Call Center Supervisor to join our team at TDB Communications, Inc. in Chester, VA. As a Seasonal Call Center Supervisor, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional...


  • Chester, Virginia, United States TDB Communications, Inc. Full time

    Job Title: Seasonal Call Center SupervisorTDB Communications, Inc. is seeking a Seasonal Call Center Supervisor to join our management team in Chester, VA. As a Seasonal Call Center Supervisor, you will be responsible for supervising and developing a team of customer service representatives to meet program objectives and customer service level agreements.Key...


  • Chester, Virginia, United States TDB Communications, Inc. Full time

    Job Title: Seasonal Call Center SupervisorAbout the Role:We are seeking a Seasonal Call Center Supervisor to join our team at TDB Communications, Inc. in Chester, VA. As a Seasonal Call Center Supervisor, you will be responsible for leading a team of customer service representatives and ensuring that they meet program objectives and customer service level...


  • Chester, Virginia, United States TDB Communications, Inc. Full time

    Job Title: Customer Service Representative SeasonalTDB Communications, Inc. is seeking a highly motivated and customer-focused individual to join our team as a Seasonal Customer Service Representative. As a key member of our contact center team, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring...

  • Onsite Supervisor

    2 weeks ago


    Chester, Virginia, United States CAPITOL BRIDGE, LLC Full time

    Job Title: Onsite SupervisorCapital Bridge LLC is seeking a highly skilled Onsite Supervisor to join our team for a critical government project. The ideal candidate will possess excellent leadership and training skills to motivate and support our onsite leadership and training team.Key Responsibilities:Supervise the work of training staff to ensure adherence...


  • Chester, Virginia, United States H&H Outdoor Services Full time

    Landscaping Operations SupervisorH&H Outdoor Services is a reputable enterprise specializing in outdoor maintenance and enhancement. Our offerings encompass lawn care, garden design, pruning, tree management, and seasonal property upkeep.Key Qualifications:At least 1 year of experience in landscape managementPossession of a valid driver's licenseReliable...


  • Chester, Virginia, United States TDB Communications, Inc. Full time

    Job Title: Customer Service Representative SeasonalWe are seeking a highly motivated and experienced Customer Service Representative to join our team at TDB Communications, Inc. in Chester, VA.Job Summary:The Customer Service Representative will be responsible for providing exceptional customer service to our clients through various communication channels,...


  • Chester, Virginia, United States TDB Communications, Inc. Full time

    Job Title: Customer Service Representative SeasonalWe are seeking a highly motivated and experienced Customer Service Representative to join our team at TDB Communications, Inc. in Chester, VA.Job Summary:The Customer Service Representative will be responsible for providing exceptional customer service to our clients, responding to customer inquiries, and...


  • Chester, Virginia, United States TDB Communications, Inc. Full time

    Job Title: Customer Service Representative SeasonalWe are seeking a highly motivated and experienced Customer Service Representative to join our team at TDB Communications, Inc. in Chester, VA.Job Summary:The Customer Service Representative will be responsible for providing exceptional customer service to our clients through various communication channels,...

  • HEDIS Reviewer

    1 day ago


    Chester, Virginia, United States A-Line Staffing Solutions Full time

    Job Title: HEDIS Reviewer - Provider OutreachJob Summary:We are seeking a detail-oriented HEDIS Reviewer - Provider Outreach to join our remote team on a contract basis. In this role, you will play a crucial part in closing HEDIS care gaps by conducting daily outreach calls to members and providers. Your primary responsibilities will include verifying and...

  • Intake Coordinator

    1 week ago


    Chester, Virginia, United States Iron Bridge Recovery Center Full time

    Job Title: Intake CoordinatorIron Bridge Recovery Center is seeking a highly skilled Intake Coordinator to join our team. As an Intake Coordinator, you will play a critical role in ensuring a smooth and welcoming experience for our clients and their families.Key Responsibilities:Establish and maintain a professional and welcoming environment at the front...


  • Chester, Virginia, United States Intercept Health Full time

    As a key member of our clinical team at Intercept Health, you will play a vital role in developing and supervising behavioral therapy programs for children, adolescents, and young adults diagnosed with autism spectrum disorders, intellectual disabilities, and other developmental disabilities.You will provide clinical oversight to ABA client programming and...

  • Intake Coordinator

    3 hours ago


    Chester, Virginia, United States Iron Bridge Recovery Center Full time

    Job Title: Intake CoordinatorIron Bridge Recovery Center is seeking a highly skilled and compassionate Intake Coordinator to join our team. As a key member of our admissions department, you will play a vital role in ensuring a smooth and welcoming experience for our clients and their families.Key Responsibilities:Establish and maintain a professional and...


  • Chester, Virginia, United States GFL Environmental Full time

    Job Title: Tractor Trailer DriverAt GFL Environmental, we are seeking a highly skilled and safety-conscious Tractor Trailer Driver to join our team. As a key member of our operations team, you will be responsible for operating a tractor trailer truck on assigned routes to collect and transport solid waste and recyclables in a safe and efficient manner.Key...


  • Chester, Virginia, United States GFL Environmental Full time

    Job SummaryWe are seeking a skilled and experienced Tractor Trailer Driver to join our team at GFL Environmental. As a key member of our operations team, you will be responsible for safely operating a tractor trailer truck on assigned routes to collect and transport solid waste and recyclables.Key ResponsibilitiesOperate tractor trailer truck and on-board...


  • Chester, Virginia, United States EVERSANA Full time

    Job SummaryWe are seeking a highly skilled and compassionate Healthcare Call Center Specialist to join our team at EVERSANA. As a key member of our patient services support center, you will provide dedicated support to patients and healthcare providers, ensuring seamless communication and resolution of benefit coverage, payments, and reimbursement-related...


  • Chester, Virginia, United States EVERSANA Full time

    Job SummaryWe are seeking a highly skilled and compassionate Healthcare Call Center Specialist to join our team at EVERSANA. As a key member of our patient services support center, you will provide dedicated support to patients and healthcare providers, ensuring seamless communication and resolution of benefit coverage, payments, and reimbursement-related...

  • Case Manager

    7 days ago


    Chester, Virginia, United States EVERSANA Full time

    Job SummaryWe are seeking a highly skilled and compassionate Case Manager / Patient Support Navigator to join our team at EVERSANA. As a vital part of our front-line patient and caregiver support, you will act as a Social Determinants of Health (SDOH) resource for patients and family members throughout their patient assistance journey.Key...

  • Staffing Assistant

    1 week ago


    Chester, Virginia, United States Integrity Staffing Solutions Full time

    Job SummaryWe are seeking a highly organized and customer-focused Staffing Assistant to support our hiring events and office operations. As a key member of our team, you will play a critical role in ensuring a smooth and efficient hiring process for our clients and candidates.Key ResponsibilitiesGuide candidates through pre-hire onboarding activities,...