Technology Support Specialist

1 month ago


New Orleans, Louisiana, United States Best Buy Full time
About the Role

We're seeking a skilled and customer-focused individual to join our team as a Geek Squad Agent. As a key member of our store team, you'll play a vital role in providing exceptional customer service and technical support to our customers.

Key Responsibilities
  • Provide timely and positive service to customers during the check-in and checkout process
  • Understand technology issues by asking questions, listening, and providing accurate time estimates for next steps
  • Help set up and repair technology devices for customers
  • Monitor service queues and provide accurate status updates to customers
  • Clearly communicate and partner with fellow agents
Requirements
  • Experience using and learning about consumer electronics
  • Ability to work successfully as part of a team
  • Ability to prioritize and multi-task in a fast-paced environment
  • Ability to work a flexible schedule, including holidays, nights, and weekends
Why Work with Us

We're committed to helping our people thrive at work and at home. Our benefits include competitive pay, generous employee discounts, financial savings and retirement resources, and support for your physical and mental well-being.

We're an equal opportunity employer and welcome applications from diverse candidates. If you're passionate about technology and customer service, we encourage you to apply for this exciting opportunity.



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