Customer Service Representative

4 days ago

New Port Richey, Florida, United States MultiCare Health System, Inc. Full time
About Indigo Urgent Care

Indigo Urgent Care, a MultiCare Company, is a leading provider of urgent care services in the Pacific Northwest. With a strong commitment to delivering exceptional patient experiences, we're transforming healthcare through a people-centered approach.

Our team is passionate about modernizing healthcare by making it simpler, friendlier, and more accessible for all. With over 40 clinics across Washington and Idaho, and convenient virtual care services, Indigo delivers world-class healthcare when and where people need it most.

Job Summary

We're seeking a Customer Care Associate to join our team. As a key member of our urgent care team, you'll play a critical role in ensuring a consistent, reliable, and refreshingly friendly atmosphere for our patients.

Responsibilities
  • Guide patients through the online and in-clinic registration process using exceptional customer service skills and our software platforms.
  • Quote and collect patient payment at time of service, explaining insurance coverage based on our predictive software platform and electronic medical record system.
  • Keep exam rooms stocked with medical supplies, maintain instruments, and prepare sterilization as required.
  • Participate in daily calls to patients for customer service purposes.
  • Take telephone messages and provide feedback and answers, within scope, to patient/physician/pharmacy calls.
Requirements
  • High School Graduate or equivalent.
  • Two (2) years of experience in an upscale retail, hospitality, and/or tech environment.
  • Must obtain BLS certification within 45 days of placement in position.
Why Join Our Team?

At Indigo Urgent Care, we offer a unique opportunity to make a positive difference in your community while pursuing your passions outside of work. Our team-based care model, modern clinic environment, and unique earning potential make us an attractive choice for healthcare professionals.

We provide a comprehensive benefits package, including competitive salary, medical, dental, and retirement benefits, and paid time off. Our pay scale is $30.59 USD, with opportunities for growth and advancement based on experience and certification(s) and/or education.

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