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Public Area Maintenance Specialist

2 months ago

Lansing, Michigan, United States Hampton Inn East Lansing Full time

Overview:

The Public Area Maintenance Specialist is responsible for the thorough cleaning and upkeep of all designated public spaces, ensuring adherence to the highest standards of cleanliness as set by the hotel.

Key Duties & Responsibilities:

  • Acquire knowledge of all hotel amenities and local attractions to effectively address guest inquiries.
  • Address and resolve guest concerns to guarantee satisfaction.
  • Oversee the cleanliness, sanitation, and organization of assigned work areas.
  • Safeguard any assigned keys, communication devices, and equipment.
  • Review daily assignments and update the status of completed tasks.
  • Coordinate with the Supervisor and Housekeeping department for additional responsibilities during the shift.
  • Conduct a thorough inspection of the assigned area, removing any trash or debris.
  • Equip cleaning carts with necessary supplies and tools.
  • Maintain the cleanliness and orderliness of storage closets; remove waste, clean surfaces, and ensure proper floor maintenance.
  • Utilize appropriate cleaning agents, tools, and equipment to sanitize designated areas.
  • Ensure that stairwells remain clear of any obstructions.
  • Transport food and beverage items from public areas to service locations.
  • Inspect under furniture for debris and remove as necessary; adjust furniture to align with the designated layout.
  • Assess the condition of all furnishings for any damage and report findings to the Supervisor.
  • Dust and polish all wooden surfaces.
  • Remove dust, debris, and foreign particles from upholstered furniture, including crevices and beneath cushions.
  • Dust artwork, frames, mirrors, fire safety equipment, exit signs, and air vents.
  • Clean all lighting fixtures and switches, ensuring they are in proper working order.
  • Remove dust, stains, and smudges from windows, frames, and ledges; wash windows as assigned.
  • Clean public phones, ensuring they are free of dust and grime, and replace any soiled or damaged materials.
  • Dust drapes weekly and ensure they are properly aligned daily.
  • Inspect and maintain the condition of plants and planters; remove debris and polish as needed.
  • Eliminate dust, dirt, marks, and fingerprints from doors and frames.
  • Clean baseboards, ledges, and corners, removing any stains or scuff marks.
  • Polish brass fixtures and empty waste receptacles in public areas.
  • Clear balconies and patios of trash and debris.
  • Maintain vacuum cleaners, ensuring bags are emptied and machines are cleaned after use. Sanitize public and employee restrooms, including mirrors, sinks, toilets, and floors.
  • Replenish restroom supplies, including facial tissues, paper towels, and soaps, in designated areas.
  • Sweep the main entrance daily.
  • Clean windows in public areas.
  • Maintain ceiling vents in public spaces.
  • Shampoo carpets and perform floor maintenance, including stripping and waxing.
  • Ensure the fitness center is clean and well-maintained daily.
  • Sweep and rinse the pool deck each day (if applicable).
  • Collect soiled towels from the pool area and return them to the laundry (if applicable).
  • Report any maintenance issues or damages to the Supervisor.
  • Turn in any lost and found items to the Supervisor.
  • Safeguard hotel property.
  • Ensure that all floor care equipment is thoroughly cleaned after use.

Education and Experience:

  • High School Diploma or General Education Degree (GED) or equivalent work experience.
  • No prior experience necessary.
  • A good understanding of the English language is required.
  • Previous experience in customer service is preferred.

Hampton Inn East Lansing is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or disability status.