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Client Relations Specialist

2 months ago

Mason, United States Vaco Full time

Key Responsibilities:

  • Ensure a safe working environment to maintain a record of zero lost time injuries within the designated area.
  • Review and confirm customer pricing and sales terms, managing customer quotes, billing configurations, and rebates within the ERP system.
  • Collaborate with the Sales team to guarantee accurate entry of customer pricing and requirements into the CRM system.
  • Secure Sales approval for any product quality discrepancies as needed.
  • Work closely with Freight Forwarders to arrange cargo bookings with maritime carriers.
  • Prepare all necessary import and export documentation for order transactions.
  • Monitor transportation suppliers to confirm that orders are dispatched as planned.
  • Handle returns, credits, and debits within the ERP system.
  • Conduct monthly billing activities for consignment accounts.

Required Qualifications:

  • High School diploma or equivalent, with at least 5 years of experience in Customer Service, export logistics, or international trade.
  • Strong communication, organizational, and interpersonal skills are crucial.
  • Proficiency in computer software and automated sales systems is essential.

Vaco is looking for a meticulous and seasoned professional for the role of Client Relations Specialist in the Industrial Chemical sector. In this position, you will be tasked with nurturing customer relationships, ensuring precise order processing, and managing logistics for product shipments.