Service Desk Specialist 3pm-11:30pm

7 days ago


Tarrytown, New York, United States Classic Westchester Full time
Service Desk Specialist Position: Classic Westchester is seeking a highly skilled Service Desk Specialist to join our team. In this role, you will be responsible for delivering top-notch customer service and resolving technical issues in a timely manner.

Duties and Responsibilities:
  • Handle customer calls, emails, and chats with professionalism and empathy
  • Provide accurate and concise information about our products and services
  • Troubleshoot and resolve technical issues efficiently
  • Document customer interactions and update records accordingly
  • Develop and maintain a comprehensive knowledge base of our products and services

Qualifications:
  • Previous experience in a customer-facing role or related field
  • Excellent communication and interpersonal skills
  • Ability to multitask and prioritize tasks effectively
  • Strong problem-solving skills and attention to detail
  • Positive attitude and strong work ethic

Estimated Annual Salary: $48,000 - $58,000

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