Service Desk Specialist 3pm-11:30pm
7 days ago
Duties and Responsibilities:
- Handle customer calls, emails, and chats with professionalism and empathy
- Provide accurate and concise information about our products and services
- Troubleshoot and resolve technical issues efficiently
- Document customer interactions and update records accordingly
- Develop and maintain a comprehensive knowledge base of our products and services
Qualifications:
- Previous experience in a customer-facing role or related field
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize tasks effectively
- Strong problem-solving skills and attention to detail
- Positive attitude and strong work ethic
Estimated Annual Salary: $48,000 - $58,000
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