Guest Service Representative
4 days ago
We are seeking an experienced and enthusiastic Guest Service Agent to join our team at M&R Hotel Management. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stays are comfortable, enjoyable, and memorable. Key responsibilities include:
Key Responsibilities
- Ensure seamless guest experiences through attentive and proactive service.
- Manage guest check-ins and check-outs, processing payments and handling complaints or concerns.
- Maintain accurate records of guest interactions, reservations, and preferences.
- Upsell and cross-sell hotel services and amenities, driving revenue growth and customer satisfaction.
- Collaborate with colleagues to ensure efficient communication and effective problem-solving.
About Our Team
We are a diverse and inclusive team, passionate about delivering exceptional guest experiences and building strong relationships with our customers. Our employees are our greatest asset, and we invest in their growth and development through ongoing training, mentoring, and opportunities for advancement. Join us and become part of a dynamic and supportive team, where your contributions make a real difference
What We Offer
- $45,000 - $65,000 per annum, depending on experience and qualifications.
- A comprehensive benefits package, including medical, dental, and vision coverage.
- Opportunities for career advancement and professional growth.
- A dynamic and supportive work environment.
- A competitive salary and benefits package, reflecting your value to our team.
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