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Assistant Store Manager

1 month ago

Houston, Texas, United States FirstCash Full time

Job Title: Assistant Store Manager

Job Summary:

We are seeking an experienced Assistant Store Manager to join our team at FirstCash. As an Assistant Store Manager, you will be responsible for the day-to-day operations of the store, promoting a positive and productive environment, and leading and developing store employees. You will work closely with the Store Manager to achieve financial goals, manage customer relations, and drive sales growth.

Key Responsibilities:

  • Facilitate a customer-centric environment by engaging customers in a friendly and professional manner and rapidly addressing customer issues.
  • Monitor and assist in the training of Pawnbrokers to ensure their development meets the prescribed FirstCash standards.
  • Recruit top talent by sourcing candidates through company-prescribed channels.
  • Opens and closes the store, including counting cash drawers and merchandise, and ensuring all procedures are followed to ensure the protection of assets.
  • Ensures asset protection through inventory control, property safety procedures, documentation, and securing customer loans.
  • Administer processes and procedures within the store, including inventory, loan management, merchandising, store presentation, store systems, and enterprise-level reporting.
  • Evaluate the store's financial statements and drive profitability through communication and goal setting.
  • Ensure that operating standards meet or exceed FirstCash standards.
  • Monitor loan qualification and buying processes to ensure the value and integrity of all loans issued.
  • Complete assigned tasks and training for self-development as requested.
  • Communicate clearly with employees to ensure they understand the store's mission and profit objectives.
  • Remain up-to-date on product knowledge.
  • The Assistant Store Manager acts as manager on duty in the absence of the Store Manager.

Requirements:

  • Must be willing and able to lift/carry up to 50 pounds.
  • Must be willing and able to perform duties and tasks for extended periods of time (in accordance with federal, state, and local law), some of which include, but are not limited to, standing, stooping, walking, climbing, pushing, pulling, and lifting.
  • Demonstrated ability to effectively supervise others.
  • Ability to work with firearms and to become firearms certified.
  • Employees may be asked to assist a customer on the exterior of the building (within our parking lots) or to retrieve products stored in exterior storage buildings or other areas.
  • Minimum Age: 18 years old
  • High School Diploma, GED, or equivalent experience
  • Should be able to work in multiple locations, as business needs dictate.
  • Must have the ability to work a flexible retail schedule based on business needs, including weekends and holidays.
  • Assistant Store Managers will work 40+ hours a week. Hours worked are based on the needs of the business and are not guaranteed.
  • Computer literate and able to operate Point-of-Sale (POS) systems and common office machines.
  • Ability to multi-task in a fast-paced environment
  • Detail-oriented with strong organizational skills.
  • Analytical skills
  • Cash handling experience is required.
  • Ability to work independently with minimal supervision
    Excellent work ethic and strong business sense.

Location-Specific Compensation Information:

Entry Level Base Payrate: $10.00

Entry Level ***Maximum Base Payrate: $13.00

Commission Plan Information:

The employee commission / store bonus incentive plan is proprietary to FirstCash. An employee has the potential to earn 2-8%, based on the gross profit of their personal performance. Active employees have six (6) possible metrics by which commissions can be earned. Additionally, employees have the potential to achieve commission payout multipliers of up to four times (4x), based on five (5) specific store metrics. Assistant Store Managers can receive an additional bonus based on the overall store performance. Applicants are provided more details regarding the commission / store bonus incentive plan during the interview process.

Note: The information contained in this description is not intended to be an all-inclusive list of the duties and responsibilities of this job or the skills and abilities required to do the job. Management has the discretion to assign/reassign duties and responsibilities to this job at any time. Duties and responsibilities may be subject to change at any time due to reasonable accommodation or other reasons.

OREGON STORE LOCATIONS ONLY: Should you be offered and accept a position with us, the company requires all employees to agree to a binding arbitration agreement to resolve disputes.

Payrates will not be below any applicable local minimum wage requirement.

FirstCash Holdings, Inc. is an Equal Opportunity Employer