Retail Store Manager

1 week ago

Houston, Texas, United States Cash America Pawn Full time
Job Summary:

We are seeking a highly skilled and experienced Store Manager to join our team at Cash America Pawn. As a Store Manager, you will be responsible for the day-to-day operations of the store, including managing customer relations, promoting a positive and productive environment, and leading a team of employees. You will also be responsible for analyzing financial statements, driving profitability, and ensuring that operating standards meet or exceed FirstCash standards.

Responsibilities:

* Facilitate a customer-centric environment by engaging customers in a friendly and professional manner and rapidly addressing customer issues.
* Monitor and assist in the training of Pawnbrokers so their development meets the prescribed FirstCash standards.
* Recruit top talent by sourcing candidates through company-prescribed channels.
* Opens and closes the store, including but not limited to, counting cash drawers and merchandise, and ensuring all procedures are followed to ensure the protection of assets.
* Ensures asset protection through inventory control, property safety procedures, documentation, and securing customer loans.
* Administer processes and procedures within the store, which include inventory, loan management, merchandising, store presentation, store systems, and enterprise-level reporting.
* Evaluate the store's financial statements and drive profitability through communication and goal-setting.
* Ensure that operating standards meet or exceed FirstCash standards.
* Monitor loan qualification and buying processes to ensure the value and integrity of all loans issued.
* Complete the assigned tasks and training for self-development as requested.
* Communicate clearly with employees to ensure that they understand the store's mission and profit objectives.
* Remain up-to-date on product knowledge.

Requirements:

* Must be willing and able to lift/carry up to 50 pounds.
* Must be willing and able to perform duties and tasks for extended periods of time (in accordance with federal, state, local law) some of which include, but are not limited to, standing, stooping, walking, climbing, pushing, pulling, and lifting.
* Demonstrated ability to effectively supervise others.
* Ability to work with firearms and to become firearms certified.
* Employees may be asked to assist a customer on the exterior of the building (within our parking lots) or to retrieve products stored in exterior storage buildings or other areas.

Preferred Qualifications:

* High School Diploma, GED, or equivalent experience.
* Should be able to work in multiple locations, as business needs dictate.
* Must have the ability to work a flexible retail schedule based on business needs, including weekends and holidays.
* Store Managers will work 45+ hours a week. Hours worked are based on the needs of the business and are not guaranteed.
* Computer literate and able to operate Point-Of-Sale (POS) systems and common office machines.
* Ability to multi-task in a fast-paced environment.
* Detail-oriented with strong organizational skills.
* Analytical skills.
* Cash handling experience is required.
* Ability to work independently with minimal supervision.
* Excellent work ethic and strong business sense.

Benefits:

* Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
* The best working hours in the business. Most stores open at 9AM and close at 6PM; many stores are closed on Sundays.
* Our Earned Wage Access* program is available to all employees on the second (2nd) day of employment. Employees have access to withdraw (up to) 50% of the wages earned up to seven (7x) times in a payroll cycle.
* The ability to earn unlimited commission above your hourly base rate.
* VACATION: Employees are granted one week of paid vacation after completing six months of active, full-time service. Eligible employees are provided an additional week (40 hours) of vacation after completing one (1) year of active employment and two (2) weeks (80 hours) of vacation on each anniversary date thereafter (*if applicable, the PTO/Vacation grant is adjusted in accordance with state/local municipality requirements). 120 hours after five (5) years.
* SICK/PERSONAL: Eligible employees are granted 8 hours (after 6 months of employment) to be used before their first (1st) anniversary and granted 16 hours each anniversary thereafter (years 2-5) (if applicable, sick time is adjusted and granted in accordance with state/local municipality requirements). 24 hours after five (5) years.
* Employee discounts are available to all employees on the first day of active employment.
* Tuition Reimbursement with FirstCash Education (allowing UP TO $2,000 per year) is available to full-time employees who meet the minimum program requirements.
* Access to over 10,000 discounts from 1,000+ companies with FirstCash Perks
* Auto-enrollment in the FirstCash 401k program after six (6) months of employment
* Access to the FirstCash Pet Insurance program

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