Customer Engagement Specialist

5 days ago


Jefferson City, Missouri, United States Adroit Partners Full time
Job Title: Customer Engagement Specialist

Description: At Adroit Partners, we're seeking a highly motivated Customer Engagement Specialist to join our team. As a Collections Advisor, you'll be responsible for engaging with first-party past due accounts using various communication channels. Your goal will be to leverage technology to accurately update customer accounts, process payments, and investigate discrepancies.

About the Role: We're looking for someone who can apply persuasive communication skills to respond to inbound automated dialed first party past due accounts. You'll need to build rapport with customers to converse about delinquent balances, understand payment issues, remove customer payment obstacles, and negotiate payment(s).

Your Responsibilities:
  1. Respond to inbound automated dialed first party past due accounts
  2. Apply assertive and persuasive communication skills to engage with customers
  3. Update customer contact information
  4. Maintain accurate customer records

Requirements: To be successful in this role, you'll need a high school diploma or equivalent, experience in a call center environment, accounts receivable account management, collections, inside sales, or customer retention. You should also possess technical ability to quickly learn and become proficient with proprietary software and multi-tasking skill set to manage multiple conversations via chat, email, and voice channels.

Benefits: This is a contract position with potential to hire, offering a competitive salary of $19/hour. You'll have opportunities for career growth and advancement within the company, as well as comprehensive benefits, training and development, collaborative work environment, employee recognition, community involvement, and meaningful work.

Work Environment: The contact center is open from 8am-8pm CST Mon-Fri (Closed on weekends). You'll work a hybrid schedule, with 10 days out of the month in office and the remaining days worked from home.

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