Customer Service Engagement Specialist

2 days ago


Kansas City, Missouri, United States Houston Consumer Connect Full time
Job Overview

Houston Consumer Connect is seeking a dynamic Customer Service Engagement Specialist to join our team. As a key player in our direct-to-consumer interaction, you will be responsible for delivering exceptional customer service while providing product and service information to existing and potential clients.

Responsibilities

The ideal candidate will possess outstanding communication skills, above-average emotional intelligence, and the ability to work independently or as part of a team. You will troubleshoot customer objections, maintain accurate records, and cultivate knowledge of our products and services.

  • Deliver friendly and informative interactions with customers via phone, email, or in-person.
  • Troubleshoot and resolve customer complaints in a professional and courteous manner.
  • Maintain up-to-date records of customer interactions and personal information.
  • Develop a comprehensive understanding of our products and services to effectively communicate their value.
  • Prioritize tasks and manage multiple customer interactions simultaneously.
Requirements

To succeed in this role, you should have 1-3 years of experience in customer-facing roles, such as sales, retail, or hospitality. A self-motivated individual with excellent communication and interpersonal skills is essential. The ideal candidate will be able to work in a fast-paced environment, multitask, and prioritize tasks efficiently.

A competitive salary of $45,000 - $60,000 per year, depending on experience, is offered for this position. Benefits include opportunities for professional growth and development, as well as a dynamic work environment that fosters collaboration and innovation.



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