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B2B Sales Support Specialist

2 months ago

Knoxville Tennessee, United States Cellular Sales Full time
About the Role

We are seeking a highly motivated and detail-oriented B2B Sales Support Specialist to join our team at Cellular Sales. As a key member of our B2B Support Team, you will play a critical role in providing exceptional customer experiences for our business clients nationwide.

Key Responsibilities
  • Receive comprehensive training and practice to be fully equipped to succeed in your role.
  • Utilize various lead sources to reach out to business customers and align them with available representatives in their area.
  • Gather and process customer information and disposition calls at the end of conversations.
  • Insert notes of customer interactions and/or transactions, and record details of actions taken.
  • Provide inbound support for market representatives calling with business-related issues and questions.
  • Meet or exceed established daily metrics (calls/sales/follow-up calls) and performance standards.
  • Communicate professionally and accurately to customers, following company standards and protocols.
  • Ensure adherence to all company compliance and security measures.
Requirements
  • High School diploma or equivalent experience required.
  • Proficient in Microsoft Excel and Outlook.
  • Basic typing and computer skills required.
  • Experience with outbound calling preferred.
What We Offer
  • Base Pay of $17/hour.
  • Uncapped commission structure.
  • Paid Time Off.
  • Health, Vision, and Dental Insurance.
  • 401k matching.
  • Health and Wellness Program.
  • Discount on Verizon services.
  • Employee Assistance Program.
  • Onsite gym and walking trail.