Direct Sales

4 weeks ago

Knoxville, United States First Horizon National Corporation Full time

Location: On site at location listed in job posting.


SUMMARY

Are you a professional and detail-oriented individual with a passion for helping others and problem solving? Do you flourish in a dynamic team environment with an operating purpose of helping clients unlock their full potential with capital and counsel? If this describes you, then you may be a great fit for our Direct Sales Loan Servicing Support Specialist opening

The Specialist is responsible for delivering superior service to our existing loan clients. Preferred candidates will have excellent communication skills, the ability to listen to understand client’s needs, and offer expert advice on products and services in a positive, friendly manner that builds lasting connections and supports the corporation’s primacy efforts. This role works directly with the department’s sales team for referral generation and potential new account openings.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Builds connections with First Horizon clients by phone and email to provide excellent customer service when responding to consumer loan inquiries related to the status of accounts, payments, pay-off quotes and other concerns or questions; emphasis on one touch resolution.
  • Communicate directly with customers for loan related requests, resolving and expediting inquiries, discrepancies, and special requests.
  • Timely follow up with new and existing clients to ensure needs were adequately addressed.
  • Collaborates with leadership and team members to assist clients accurately and efficiently.
  • Conduct needs-based conversations and make referrals to bank partners to generate new business and deepen existing client relationships.
  • Participate in client/prospect calling activities during special campaigns.
  • Assist management with “On the Job Training” of new employees.
  • Build and cultivate cross-LOB relationships with key stakeholders across the organization, acting as an ambassador for the Direct Sales Team and Contact Center Banking Delivery Channel.
  • Identify and spur implementation of initiatives and operational process changes promoting a culture of evolution.
  • Follow and understand all compliance and operational guidelines to ensure major areas of responsibilities are completed to compliance guidelines and standards.
  • All other job-related duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications listed below are representative of the education and job experience required.

  • High school diploma or general education degree (GED)
  • PREFERRED: 4 Year College Degree in Business, Marketing or Other related field.
  • 1-2 years of loan support / servicing experience
  • Possess excellent customer service skills.
  • Possess excellent communication skills via telephone, email, and chat.
  • Able to perform multiple tasks in a fast-paced environment.
  • Above average Loan Product knowledge


COMPUTER AND OFFICE EQUIPMENT SKILLS

Microsoft Office Suite- i.e. Outlook, Word, Excel, MS Access is a plus.


Operational Hours:

Monday-Friday: 8:00AM - 6:00 PM

Standard Saturday shift may be added if volume warrants.

Occasional Saturday as needed

Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)PDN-9d5bb788-9ba2-4e58-a167-9c09aa4cb248

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