Benefits Specialist

4 weeks ago


New York, New York, United States Building Service 32BJ Benefit Funds Full time
Job Title: Benefits Specialist

At Building Services 32BJ Benefit Funds, we are seeking a highly skilled Benefits Specialist to join our team. As a key member of our Member Services Call Center or Welcome Center, you will be responsible for assisting participants with information on all benefits offered by the Fund.

Key Responsibilities:

  • Collect and analyze data to resolve problems in real-time, meeting high volume standards.
  • Provide exceptional customer service to resolve eligibility or Fund benefit issues.
  • Display proficiency in all processing systems, including eligibility, health benefits, and vendor systems.
  • Manage inventory of work accumulated through participant interactions and inquiries.
  • Ensure all processing meets or exceeds MSR Quality measurement objectives and performance standards.

Requirements:

  • High school diploma or equivalent; some college preferred.
  • Call center experience, healthcare, employee benefits, and/or customer service experience strongly preferred.
  • Fluency in English and Spanish preferred; other language skills a plus.

About Us:

Building Services 32BJ Benefit Funds is the umbrella organization responsible for administering benefits to over 100,000 SEIU 32BJ members. Our mission is to make significant contributions to the lives of our members by providing high-quality benefits and services.



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