Automotive Service Representative

3 weeks ago

Des Moines, Iowa, United States Car-X Tire & Auto Full time
Job Summary

We are seeking a highly motivated and customer-focused Guest Sales Specialist to join our team at Car-X Tire & Auto. As a Guest Sales Specialist, you will be the first point of contact for customers, responsible for engaging them, scheduling appointments, building trust, and presenting needed services. If you have a passion for helping others and enjoy working in a fast-paced environment, we encourage you to apply.

Key Responsibilities
  • Successfully complete Monro's training program to enable Guest Sales Specialist to execute the Monro selling process.
  • First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and presenting needed services following the Monro selling process.
  • Under the direction of management, assists in various aspects of customer care, work order completion and register assistance, facility maintenance, and outside purchase ordering.
  • This position is a secondary key carrier responsible for basic and detailed opening and closing responsibilities.
  • Follow all policies and procedures related to cash, credit, check, refund and return policies. Works with the management team to react to customer service issues, customer complaints, and/or business opportunities.
  • Able to understand and effectively communicate all products and services Monro offers to customers.
  • Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
  • Maintain an organized and neat customer waiting area.
  • Other duties as assigned.
Requirements
  • High school diploma or equivalent required.
  • Valid Driver's License.
  • One (1) year of sales experience needed.
  • Strong verbal communication skills, able to accurately write sales work orders and effectively explain services to customers.
  • Strong problem-solving skills.
  • Ability to work, Days, Evenings, Weekends, Holidays
Benefits
  • Healthcare, Vision, and Dental for Full time teammates
  • 401k eligibility immediately upon hire
  • Direct Deposit
  • Paid vacation and holidays for Full-Time Teammates
  • Employee Discounts
  • Career Advancement Opportunities
  • Employee Access Perks

We are committed to helping our teammates grow their career through the combination of coursework, demonstrating leadership skills and open opportunities. Our teammates receive on-the-job training, company sponsored certifications, as well as course curriculum in Monro University that empowers them to advance to the next level of their careers.

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