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Training Program Manager, AWS Support Global Learning
1 month ago
Amazon Web Services (AWS) is seeking a highly skilled Training Program Manager to join our Global Learning team. As a key member of our team, you will be responsible for implementing and administering high-quality training initiatives in technical and non-technical learning programs for AWS Support.
Key Responsibilities- Collaborate with AWS Service teams, subject matter experts, and other stakeholders to support department training programs and initiatives.
- Implement and manage training programs, applying adult learning principles to design and develop training that meets the needs of the audience and content.
- Oversee the design and development of exercises, tutorials, job aids, and assessments.
- Monitor assessment, survey, and operational data to identify trends and create project plans to support engineer development.
- Support the use of our internal Knowledge Base and drive adoption among stakeholders.
AWS Support provides global technical support to a wide range of external customers as they build mission-critical applications on top of AWS services. Our team is a self-standing P&L with the ability to drive both Amazon Free Cash Flow and world-class customer experience.
About AWSAmazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and continue to innovate, providing a robust suite of products and services to power businesses.
What We Offer- A dynamic and inclusive work environment that fosters growth and development.
- A competitive compensation package, including equity, sign-on payments, and other forms of compensation.
- A comprehensive benefits package, including medical, financial, and other benefits.
- Opportunities for career advancement and professional growth.
- Bachelor's degree.
- 3+ years of program or project management experience.
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience.
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL.
- 3+ years of driving end-to-end delivery and communicating results to senior leadership experience.
- 3+ years of driving process improvements experience.
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization.
- Experience building processes, project management, and schedules.
