Accessibility Solutions Coordinator

3 days ago


Pittsburgh, Pennsylvania, United States Access Elevator Full time

Our Story

Access Elevator was born in the early 2000's after one company needed to become two. Our team specializes in Stair Lifts, Vertical Lifts, and Elevators. Even at its inception, we were already a leader in the accessibility industry – installing hundreds of customized lifts and elevators a year.

About the Position

  • Responsible for coordinating and scheduling appointments between technicians and customers
  • Process work orders, including creation, updating, and closing of orders, to track and document service activities accurately
  • Handle customer inquiries and complaints, providing high-quality customer service to resolve issues
  • Update current client records and assist with new client onboarding with accuracy
  • Order and track parts and supplies needed for service

Requirements:

  • Proven experience as a Service Dispatcher or similar role
  • Proficient in CRM software and MS Teams - familiarity with QuickBooks a plus
  • Excellent time management and organizational skills with attention to detail
  • Background in service scheduling and processing work orders

What We Offer:

  • $18.00 per hour
  • Full-time position with 40 hours per week
  • 401(k) matching, health insurance, dental & vision coverage, and paid time off
  • 8-hour shift, Monday to Friday, no weekends


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