Service Advisor

1 day ago


Pittsburgh, Pennsylvania, United States Access Elevator Full time

At Access Elevator, we are committed to providing top-notch service and accessibility solutions to our customers. We are currently seeking a highly skilled Service Advisor to join our team.

About the Role

We are looking for a detail-oriented and customer-focused individual who can effectively schedule and coordinate appointments between technicians and customers. As a Service Advisor, you will be responsible for processing work orders, handling customer inquiries, and updating client records.

You will play a crucial role in ensuring smooth business operations and delivering exceptional customer service. If you have a background in service administration and enjoy working in a fast-paced environment, this could be the perfect opportunity for you.

Key Responsibilities
  • Schedule and coordinate appointments between technicians and customers
  • Process work orders, including creation, updating, and closing of orders
  • Handle customer inquiries and complaints
  • Update client records and assist with new client onboarding
Requirements

To be successful in this role, you will need:

  • Proven experience as a Service Advisor or similar role
  • Proficient in CRM software and MS Teams
  • Excellent time management and organizational skills
  • Background in service scheduling and processing work orders
Benefits

As a member of our team, you can expect:

  • A competitive salary of $18.00 per hour
  • A comprehensive benefits package, including 401(k) matching, health insurance, dental and vision coverage, and paid time off
  • The opportunity to work in a dynamic and supportive environment
About Us

Access Elevator has been a leading provider of accessibility solutions since 1969. Our team specializes in stair lifts, vertical lifts, and elevators, and we take pride in delivering quality lift solutions to our customers.

Our president, Sean Fenton, leads our salesforce, office staff, and mechanics in delivering exceptional customer service and quality products. If you share our commitment to accessibility and customer satisfaction, we encourage you to apply for this exciting opportunity.



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