Client Relations Specialist
3 days ago
Location: The Colony, TX
Position: Customer Service Coordinator at Ethan Allen Global Inc.
Experience: Not Specified
WHO WE ARE
Ethan Allen is a distinguished name in the luxury home furnishings and interior design sector, recognized globally for our commitment to quality and craftsmanship. With approximately 300 Design Centers across 14 countries, we blend innovative design technology with personalized service that remains timeless.
HOW WE WORK
We prioritize hiring top talent and fostering an environment where they can excel collaboratively. Our associates are encouraged to pursue growth and embrace new challenges, preparing them for rewarding career paths. We cultivate a supportive community that values teamwork, alongside offering competitive compensation and flexible work schedules.
WHAT MATTERS TO US
We take pride in producing around 75% of our products in North American workshops, ensuring quality from conception to delivery. We advocate for fair labor practices, economic opportunities, and sustainability, both within our organization and for the artisans who create our unique offerings.
JOB DESCRIPTION
General Objectives:
The Customer Service Coordinator is responsible for delivering outstanding post-sale support to our clientele.
Specific Responsibilities:
- Address post-delivery customer service inquiries.
- Coordinate service technicians for in-home service appointments.
- Inform customers of any pre-delivery damages or errors necessitating rescheduling.
- Oversee all active customer service requests.
- Maintain detailed service logs and records.
- Track service requests by store, customer, designer, and service type.
- Assist in generating service trend reports.
- Process service requests for parts orders and repair/return orders.
- Support return authorization paperwork and monitor for credit completion.
- Collaborate with inventory control to manage damaged inventory appropriately.
- Assist in coordinating reorders or repairs and service charge-backs.
- Provide backup support to scheduling personnel.
- Engage with store staff as necessary.
- Deliver delivery and service update reports to store personnel.
- Conduct post-service surveys with customers.
- Perform additional duties as required.
JOB REQUIREMENTS
Education:
High school diploma is required; an Associate's degree in business or communications is preferred, or equivalent experience.
Experience:
1-2 years of retail experience with a focus on customer service.
Other Requirements:
Excellent communication and listening skills are essential. Ability to collaborate effectively with others. A solid understanding of Ethan Allen's products and warranties is necessary. Availability for holiday, evening, and weekend hours may be required.
Ethan Allen values its associates as its greatest asset, believing that talent, dedication, and customer focus should be recognized and rewarded. We offer comprehensive training and support, utilizing the latest technology and proven business practices.
Benefits:
We offer a variety of benefits designed to provide peace of mind and financial security, including:
- Two company-subsidized Medical Plans with Prescription Drug Coverage and Health Savings Account (with employer contributions)
- Cost-effective Dental and Vision plans
- 401(k) plan with employer matching contributions and profit sharing
- Company-provided Life Insurance
- Short and Long-Term Disability (for full-time associates)
- Flexible Spending Accounts for Health Care & Dependent Care
- Commuter Saving Plans for Public Transit & Parking
- Voluntary Whole Life Insurance
- Voluntary Critical Care Insurance
- Voluntary Accident Insurance
- Employee Assistance Program
- Employee Purchase Program
- Employee Referral Bonus Program
Ethan Allen is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are an E-Verify Employer.
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