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Assistant Manager

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Miami, Oklahoma, United States Vibe Restaurants Full time

Job Summary: The Assistant Manager supports the General Manager in ensuring delivery on the Customer Promise through managing the daily operations of a single unit or multi-unit store. The CO helps manage financial controls, operations, people development, customer service, and compliance across all shifts. The AM has full accountability for store operations in the absence of the General Manager or CO Manager. AM supports the General Manager for ensuring desired store outcomes (i.e., increased sales, profitability, employee retention). AM should be able to work long and/or irregular hours, including extra shifts as needed, for proper functioning of the store.

Key Responsibilities:

1. Delivering Exceptional Customer Experience:

Directs efficient and accurate preparation of products for prompt customer delivery within the established guidelines. Provides production direction to crew in a clear, concise, and positive way and coaches others to lead operations. Sets an example for crew by working hard to implement shift standards. Identifies and resolves bottlenecks in operations to improve our customer service promise.

2. Leading a High-Performing Team:

Motivates and directs crew members, Assistant Managers to do what it takes to exceed customer expectations with food and friendly service in clean surroundings. Makes a professional impression on customers and crew through positive and friendly attitude and proactive interaction to seek feedback on customer experience. Works with crew to act on customer feedback and resolves customer complaints using remedy process in a timely, friendly, and professional manner.

3. Driving Business Results:

Supervises and trains crew members, Assistant Managers on crew stations, products, processes, and policies. Assists General Manager with recruiting, selecting, and retaining effective crew talent. Delegates work to crew members in a way that encourages them to work together during shift to ensure store operates to standards. Coaches crew members on crew stations and making them feel their contributions are valuable.

4. Ensuring Operational Excellence:

Assumes full responsibility for the store profit and loss management by implementing market strategies; following all cash control policies and procedures, maintaining inventory, managing labor, and applying financial reporting to enhance store results. Coaches team to effectively increase sales; upselling, focus on traffic/volume/tickets. Optimizes profit and loss by ensuring proper scheduling and positioning of crew.

5. Maintaining Compliance:

Ensuring compliance with government regulations, food safety, security policy, operations, and policies and procedures relating to all activities across all shifts. Supervises crew members to maintain store and equipment cleanliness and sanitation standards. Takes initiative to immediately act on violations of safety, sanitation, or security policies by reporting violations to Operations Coach.