Service Advisor Lead

7 days ago


Seattle, Washington, United States Rivian Full time

Customer Service Excellence at Rivian

Rivian is on a mission to revolutionize the automotive industry with electric adventure vehicles. As a company, we encourage our employees to challenge the status quo, embrace innovation, and protect the environment for future generations.

Role Summary:

  • The Service Advisor will be responsible for delivering an exceptional customer experience at our service locations.
  • The ideal candidate will possess technical acumen and strong customer service skills.

Key Responsibilities:

Service Delivery
  • Actively support management in planning and executing the launch of service centers.
  • Support planning, control, training, coordination, and technical support within assigned teams.
  • Assist in generating training tools and SOPs for new team members.
  • Utilize various training methodologies to ensure maximum learning effectiveness.
Customer Relationship Management
  • Support a robust customer-centric team of Mobile/Service Technicians, Parts Advisors, and Service Managers.
  • Maintain high-quality relationships with all departments within the organization.
  • Communicate estimated completion times and regular updates to customers.
  • Translate customer-reported service-related problems into actionable work orders.

Requirements:

  • 3-4 years of experience in a customer-facing role.
  • High school diploma or equivalent preferred.
  • Degree or training in team leading/management is a plus.
  • Experience leading or mentoring teams of 4 or more.

Benefits:

  • Competitive salary range of $26.98 - $33.73 per hour.
  • Robust medical, dental, and vision insurance packages.

Equal Opportunity Employer:

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

Candidate Data Privacy:

Rivian may collect, use, and disclose your personal information for recruitment purposes.



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