Service Advisor Lead
7 days ago
Customer Service Excellence at Rivian
Rivian is on a mission to revolutionize the automotive industry with electric adventure vehicles. As a company, we encourage our employees to challenge the status quo, embrace innovation, and protect the environment for future generations.
Role Summary:
- The Service Advisor will be responsible for delivering an exceptional customer experience at our service locations.
- The ideal candidate will possess technical acumen and strong customer service skills.
Key Responsibilities:
Service Delivery- Actively support management in planning and executing the launch of service centers.
- Support planning, control, training, coordination, and technical support within assigned teams.
- Assist in generating training tools and SOPs for new team members.
- Utilize various training methodologies to ensure maximum learning effectiveness.
- Support a robust customer-centric team of Mobile/Service Technicians, Parts Advisors, and Service Managers.
- Maintain high-quality relationships with all departments within the organization.
- Communicate estimated completion times and regular updates to customers.
- Translate customer-reported service-related problems into actionable work orders.
Requirements:
- 3-4 years of experience in a customer-facing role.
- High school diploma or equivalent preferred.
- Degree or training in team leading/management is a plus.
- Experience leading or mentoring teams of 4 or more.
Benefits:
- Competitive salary range of $26.98 - $33.73 per hour.
- Robust medical, dental, and vision insurance packages.
Equal Opportunity Employer:
Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.
Candidate Data Privacy:
Rivian may collect, use, and disclose your personal information for recruitment purposes.
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