Market Growth Strategist
6 days ago
Landing is a dynamic company that thrives in high-growth environments and evolving startup atmospheres. We're seeking an experienced Area General Manager to join our Field Operations team in the Richmond Market. In this role, you'll oversee market performance, develop strong relationships with booking platform representatives and property partners, and ensure exceptional member experiences.
About the Role
This is an in-market position requiring 1+ years of management experience. As a Strategic Doer, you'll excel at zooming out and seeing the big picture while handling tiny details and building processes from scratch. You'll possess exceptional communication and interpersonal skills, driving personal credibility across all levels of the organization. Your obsession with customer experience and satisfaction will be evident in your work. You'll thrive in fast-paced environments, leveraging data and metrics to drive improvement. Strong organizational and leadership qualities, proactive ownership style, and ability to earn trust of leadership are essential for this role.
Responsibilities
* Manage short-term reservations, coordinating with booking platforms (Airbnb, Booking.com, etc.) to maximize occupancy and revenue.* Develop and maintain strong relationships with booking platform representatives and property partners.* Oversee the end-to-end reservation process, acting as the key point of contact for guest satisfaction.* Handle guest inquiries, support requests, and ticket resolutions efficiently through multiple communication channels.* Form partnerships with and oversee property housekeeping teams.* Evaluate property and home condition, ensuring inventory meets Landing standards.* Oversee market metrics.* Monitor and resolve member support tickets through all member communication channels.* Act as liaison with property management teams to quickly resolve maintenance requests, address member concerns, and execute new leases.* Simultaneously complete multiple daily tasks and build processes for the future.* Evaluate market performance against key performance indicators including Net Promoter Score, Customer Satisfaction Survey, Cleaning Quality, and Market Growth.* Build weekly market performance reports and present to Field Operations leaders.
Salary and Benefits
We offer a competitive salary, estimated around $80,000-$100,000 per year, depending on location and experience. Our comprehensive benefits package includes medical, dental, vision, life and AD&D, disability, mental health, pet, commuter, and FSA or HSA coverage. We also provide a 401(k) plan, access to ImmediatePay, generous PTO policy, and opportunities for upward mobility.
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