Technical Support Specialist
4 weeks ago
Remarcable Inc. is seeking a skilled Technical Support Specialist to join our team. As a key member of our Technical Support Team, you will play a crucial role in setting up and monitoring data flow systems, identifying and resolving integration issues, and creating technical documentation for clients.
Key Responsibilities:
- Assist in integrating Remarcable with various contractors and suppliers to ensure smooth data flow
- Set up and troubleshoot EDI/API integrations
- Interact and coordinate with customers to troubleshoot and resolve issues
- Gain an understanding of common distribution ERP and accounting systems to assist in client integrations and support
- Update and improve integrations with existing trading partners
- Monitor daily electronic information exchange and alert team of issues
- Create/edit technical documentation for the use of clients
Requirements:
- Experience with electronic integrations between different software and database systems - EDI, API, Punchout, etc
- Excellent and demonstrated verbal and written communication skills
- Ability to learn new systems quickly and be tech savvy
- Looking to broaden your horizons in the technology industry
- Excellent organization and multi-tasking skills
- Preferably a bachelors degree in Computer Science or any related IT degree
- Experience in the construction or distribution industries would be an asset
- An inherent curiosity with the desire to dig deep to solve complex problems
- A client service mentality, with the adaptability and willingness to collaborate openly with other people
- A sense of ownership in the work that you do. Strong work ethic and the ability to work remotely with minimal supervision.
About Remarcable Inc.
Remarcable Inc. is a cloud-based platform that helps electrical contractors and distributors streamline purchasing processes to save time and money. We are dedicated to the Electrical Contractor Industry, providing cloud-based Procurement & Tool Management Software nationwide. Our remote-first team is composed of contractor and distribution experts located coast to coast, working together to provide a solution that brings efficiency, visibility, and better communication to streamline the relationship between the contractor and distributor partners.
Our Mission
To advance the adoption of technology in the construction industry and bring better efficiency, visibility, and communication to our customers.
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