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Customer Success Manager
2 months ago
T-Rex Solutions, LLC is seeking a seasoned Customer Success Manager to lead our Cloud Solutions team, providing strategic direction to our Technical Delivery Managers (TDMs). Our TDMs are dedicated to delivering exceptional customer experiences and driving business outcomes for our clients.
Key Responsibilities- Facilitate the evaluation of cloud technical requirements, determine resources needed, and assign TDMs to manage projects.
- Provide customer requirements to our Architecture, Engineering, and Integration Manager.
- Ensure that all TDMs proactively inform customers of new and improved cloud service offerings.
- Review delivery progress across multiple projects.
- Develop success metrics that are relevant and timely, including adoption measures, customer satisfaction scores, and issue monitoring and resolution measurements.
- Report to the BPA Task Order PM.
- At least ten (10) years of professional experience in a customer-facing consultant role.
- Familiarity with Federal Government contracting and demonstrable experience leading a customer-facing federal contract team.
- Eight (8 plus) years of experience overseeing the delivery of IT infrastructure and/or app projects and services.
- Extensive experience interacting with senior customers whose organizations consume IT services.
- Well-versed knowledge of cloud offerings from AWS, Azure, and Google, with demonstrable ability to explain the relative value of different cloud components or utilities.
- Effective team leadership skills, including risk management, skill development, task prioritization, performance management, and mentoring/coaching of cross-functional team members.
- Proven ability to manage multiple demands simultaneously.
- Demonstrated record of success motivating teams to deliver consistently high-quality customer service.
- Active Top Secret Security clearance with Dept of Homeland Security (DHS) or Customs & Border Protection (CBP) preferred.
- PMP certification.
- Agile certification.
- Cloud certification.
- DHS CBP clearance.
T-Rex Solutions, LLC is a proven mid-tier business providing data-centric mission services to the Federal government. We design, integrate, secure, and deploy advanced technical solutions for our customers, enabling them to efficiently fulfill their critical objectives. Our company offers both IT and professional services to numerous Federal agencies and is a leader in providing high-quality and innovative solutions in the areas of Cloud and Infrastructure Services, Cyber Security, and Big Data Engineering.
We are committed to creating a culture that supports the development of every employee's personal and professional lives. Our compensation packages and benefits include competitive salaries, performance bonuses, training and educational reimbursement, Transamerica 401(k), and Cigna healthcare benefits.
T-Rex Solutions, LLC is an Equal Opportunity Employer. We welcome qualified applicants from diverse backgrounds and are committed to maintaining a safe and healthy workplace.
