Client Service Associate

2 weeks ago


Bethlehem, Pennsylvania, United States GEODIS Group Full time

Position: Customer Support Representative

Job Category: Operations

Overview:

GEODIS is recognized as one of the foremost Supply Chain Operators globally. At GEODIS, we collaborate with you to unlock a multitude of career pathways. As a member of the GEODIS team, you will engage directly with products from a diverse array of clients across various sectors including retail, healthcare, technology, and more, all within our international warehouse distribution centers.

Regardless of your role, you will play a vital part in fostering both your career development and the success of our clients.

Key Responsibilities:

  • Facilitates urgent shipping requests in coordination with transportation departments, ensuring timely order processing.
  • Addresses customer complaints related to billing or service, directing issues of service failures to the appropriate departments for resolution.
  • Handles and records all customer orders and receipts, generating stock reports to verify product availability.
  • Produces all necessary documentation and information for customer work orders, ensuring all orders meet special requests and maintaining accurate inventory records.
  • Demonstrates exceptional work ethic and customer service capabilities.
  • Embodies the GEODIS culture.
  • Maintains a positive attitude and shows initiative.
  • Exhibits strong attention to detail.

Qualifications:

Education:

High school diploma or GED (General Education Diploma) equivalency.

Experience:

A minimum of 6 months of relevant experience and/or training is preferred.

Technical Skills:

Familiarity with AS400 operating systems and warehouse management systems is advantageous.

Physical Requirements:

Ability to occasionally lift and/or move up to 25 pounds.

Join us as we support your career growth in logistics.



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