Client Service Associate
2 weeks ago
Position: Customer Support Representative
Job Category: Operations
Overview:
GEODIS is recognized as one of the foremost Supply Chain Operators globally. At GEODIS, we collaborate with you to unlock a multitude of career pathways. As a member of the GEODIS team, you will engage directly with products from a diverse array of clients across various sectors including retail, healthcare, technology, and more, all within our international warehouse distribution centers.
Regardless of your role, you will play a vital part in fostering both your career development and the success of our clients.
Key Responsibilities:
- Facilitates urgent shipping requests in coordination with transportation departments, ensuring timely order processing.
- Addresses customer complaints related to billing or service, directing issues of service failures to the appropriate departments for resolution.
- Handles and records all customer orders and receipts, generating stock reports to verify product availability.
- Produces all necessary documentation and information for customer work orders, ensuring all orders meet special requests and maintaining accurate inventory records.
- Demonstrates exceptional work ethic and customer service capabilities.
- Embodies the GEODIS culture.
- Maintains a positive attitude and shows initiative.
- Exhibits strong attention to detail.
Qualifications:
Education:
High school diploma or GED (General Education Diploma) equivalency.
Experience:
A minimum of 6 months of relevant experience and/or training is preferred.
Technical Skills:
Familiarity with AS400 operating systems and warehouse management systems is advantageous.
Physical Requirements:
Ability to occasionally lift and/or move up to 25 pounds.
Join us as we support your career growth in logistics.
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