Hospitality Operations Manager

1 week ago


Delray Beach, Florida, United States Chick-fil-A Full time

Seeking a skilled Hospitality Director to oversee and coordinate hospitality and front of house strategies at Chick-fil-A. As a key member of the leadership team, you will drive restaurant growth by developing and implementing effective operations plans.

About the Role

The ideal candidate will possess strong leadership skills, with the ability to motivate and inspire teams to achieve exceptional customer satisfaction and quality standards. You will be responsible for guiding leaders to push towards our vision, while ensuring that hospitality/front of house is trained and operating effectively.

Key responsibilities include:

  • Developing and implementing daily operation plans for dining room and carry out delivery
  • Overseeing leadership tasks and ensuring accurate completion of Chick-fil-A quality standards
  • Addressing HR-related issues promptly and providing direction to team members
  • Maintaining Personal Development Plans for each leader and enhancing their leadership skills

In addition to your technical expertise, you will embody the company's core values: Be Kind, Be Genuine, Be Hard-Working, and Be Enthusiastic.

Requirements

To succeed in this role, you will need:

  • Strong leadership and motivational skills
  • Ability to analyze data and make informed decisions
  • Excellent communication and interpersonal skills
  • Proven track record of driving growth and improvement in a fast-paced environment
What We Offer

We offer a competitive base pay rate of $20-$23 per hour, paid hourly based on a 45-hour work week (40 hours at regular pay + 5 hours at overtime rate). Additional benefits include health insurance, paid time off, paid training, scholarship opportunities, and free meals.



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