Front Office Manager

2 weeks ago


Oswego, New York, United States Broadwell Hospitality Group Full time
Job Title: Front Office Manager

At Broadwell Hospitality Group, we are seeking a highly skilled and experienced Front Office Manager to join our team. As a key member of our front office team, you will be responsible for ensuring the smooth operation of our hotel's front desk, guest services, and related departments.

Key Responsibilities:
  • Supervise and train front desk staff to ensure excellent guest service and adherence to hotel policies and procedures.
  • Conduct daily shift meetings and huddles to ensure effective communication and task management.
  • Develop and implement control systems to effectively manage controllable costs and labor.
  • Collaborate with managers and supervisors to develop and carry out ideas to improve guest satisfaction and hotel operations.
  • Ensure good communication between all departments and the front office to better serve our guests.
  • Responsible for hiring, training, and development of all associates working for the front desk.
Requirements:
  • 3+ years of experience in a front office management role.
  • Proven track record of excellent guest service and team leadership.
  • Strong communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment.
  • High school diploma or equivalent required; degree in hospitality or related field preferred.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced professional looking for a new challenge, please submit your application today.



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