Technical Support Specialist
2 months ago
Hamadeh Educational Services, Inc. is seeking a skilled Technical Support Specialist to join our team. The successful candidate will be responsible for maintaining, operating, and caring for the school's technology network in collaboration with the HES Technology Department.
Key Responsibilities- Install and configure computer systems and applications within the school and/or district.
- Respond to staff and student inquiries, and assist in troubleshooting and resolving technical challenges.
- Actively update, maintain, and monitor all aspects of computer networks.
- Resolve technical issues related to network interruptions.
- Maintain a working log detailing all required system updates, as well as the date of completion.
- Organize and file documentation pertaining to warranties and instructional guides for computer hardware.
- Assist management in creating training materials pertaining to computer troubleshooting and usage.
- Evaluate system potential through assessing compatibility of new programs with existing programs.
- Maintain system functionality by testing computer components.
- Bachelor's Degree in the Information Technology field preferred.
- Must be computer literate and proficient in the use of Microsoft office software.
- Knowledge of the Arabic language preferred.
- Must have excellent oral, written, and interpersonal communication skills.
- Experience working in culturally diverse settings.
- Ability to work independently and within a team environment.
- Flexible, open-minded, self-driven team member.
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