Night Auditor
4 weeks ago
The Night Auditor / Guest Services Ambassador is responsible for delivering exceptional guest experiences by greeting all guests in the lobby, maintaining a smooth flow of lobby traffic, and providing general concierge services. This role also involves performing auditing and end-of-day duties, as well as registering guests and issuing room keys in accordance with standard operating procedures.
Key Responsibilities:
- Greet guests and maintain lobby flow to reduce wait times.
- Complete checkout procedures, compute bills, collect payment, and make changes for guests as required during their stay.
- Answer telephones and direct calls using proper etiquette.
- Receive guest requests and/or complaints and ensure that appropriate actions have been taken.
- Communicate with other departments as needed to resolve guest requests and/or complaints.
Requirements:
- High School diploma or equivalent.
- Knowledge of front desk operations a plus.
- Reservation software training.
- Ability to work under pressure, good interpersonal skills, and good written and oral communication skills.
About Us:
Travel + Leisure Co. is the world's leading membership and leisure travel company offering vacation ownership, travel membership, and exchange programs. We provide outstanding vacation experiences and travel inspiration to millions of owners, members, and subscribers every year.
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