Director Guest Services

2 weeks ago

Myrtle Beach, United States Hilton Grand Vacations Full time

Currently seeking team members who are passionate about building lasting vacation memories for owners/guests visiting our resort properties

If you enjoy helping guests and owners make memories of a lifetime by enjoying vacations, this is an outstanding opportunity for you. We have a fun, encouraging culture with top-notch training and benefits.

What will I be doing?

As a Director of Guest Services you would be responsible for performing your position's responsibilities and driving company success through performing the following tasks to the highest standards:

  • Ensures that a high standard of service is delivered in a friendly and personalized manner by responding to owners' and guests' concerns and maintaining a high level of visibility and contact.
  • Follow-through on stated goals and commitments by using a methodical and logical approach in the development of recommendations for action and exhibits direct integrity and support to team members, corporate leaders, owners, and guests.
  • Attends management meetings and conducts departmental meetings to provide effective communication with key partners and leadership.
  • Experience with novel and creative approaches to problem-solving to achieve strategic outcomes.
  • Ability to seek input from pertinent sources to make timely and well-informed decisions.
  • Empowers Team Members to be partners in the achievement of stated goals to ensure team members fully understand performance, uniform, and appearance standards.
  • Identify and exhibit motivational behavior in alignment with pivotal initiatives.
  • Readily adapts personal, interpersonal, and leadership behavior to address challenges appropriately.
  • Can use situational awareness to adapt and adjust to fit the needs of the moment
  • Handles and accounts for the accurate collection of monies due to the property.
  • Ensures the provision of special services to owners and guests.
  • Leads personnel functions such as selection, orientation, training, performance reviews, corrective action, counseling, scheduling, labor utilization, pay, and recognition.
  • Serves as liaison with the rental and sales departments.
  • Conveys clear performance expectations and follows up consistently.
  • Sets clear goals and objectives, pushing team members to perform at higher levels.
We offer an excellent benefits package to our full-time Team Members that include medical, dental, and vision insurance, 401K plan, Paid Time Off (PTO) program, and extraordinary travel benefits

What are we looking for?

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company's success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:
  • Associate's Degree/College Diploma/or relevant experience
  • 3-5 years of related experience
  • 2+ years of Supervisory experience
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
  • BA/BS Bachelor's Degree preferred
  • VOICE Certified
  • 5-7 years of customer service experience
  • 4+ years of managerial experience


HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we've received is the continued loyalty of our Owners, Members and Guests. We've also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment. Please contact us to request an accommodation.

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