Night Auditor
3 weeks ago
The Night Auditor / Guest Services Ambassador is responsible for providing exceptional guest experiences at our resort. This role involves greeting guests, maintaining lobby flow, and offering general concierge services. The Night Auditor will also perform auditing and end-of-day duties, ensuring accuracy and efficiency in all aspects of the job.
Key Responsibilities:
- Greet guests and maintain lobby flow to reduce wait times.
- Complete checkout procedures, compute bills, and collect payment from guests.
- Answer telephones and direct calls using proper etiquette.
- Receive guest requests and complaints, and ensure prompt resolution.
- Communicate with other departments to resolve guest issues.
Requirements:
- High School diploma or equivalent.
- Knowledge of front desk operations and reservation software.
- Minimum one year of customer service experience in a hospitality/hotel environment.
About Us:
Travel + Leisure Co. is the world's leading membership and leisure travel company, offering vacation ownership, travel membership, and exchange programs. We provide outstanding vacation experiences to millions of owners, members, and subscribers every year.
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