Director of Guest Experience

2 months ago

Fort Myers Beach, United States TPI Hospitality Full time

Director of Guest Experience, Recreation and Beach Club – Margaritaville Fort Myers Beach Fins up Margaritaville Resort Fort Myers Beach is seeking applications from seasoned professionals for the exciting role of Director, Guest Experience and Recreation. Nestled in the heart of Southwest Florida’s vibrant landscape, Margaritaville Fort Myers Beach, under the proud operation and ownership of TPI Hospitality, offers not just a job but an opportunity for unparalleled personal and professional growth. The Director of Guest Experience and Recreation will sit on the Executive Committee, and will oversee and support all aspects of the guest experience at the Fins Up Beach Club, Cabanas, beach area, and all venue entertainment. In addition, this role oversees all St. Somewhere Spa operations and Live Life Like a Song Retail stores. This role cultivates a team environment that will provide an exceptional guest experience while ensuring all team members perform consistently at a high level. Essential Job Expectations: Strategic Leadership: Provide strategic leadership for all recreational facilities and activities, including the beach club, pool, retail stores, and spa, ensuring alignment with the overall resort objectives. Operational Oversight: Oversee the day-to-day operations of the beach club, pool, retail stores, and spa, ensuring smooth functioning and exceptional guest experiences. Program Development: Develop and implement innovative and engaging recreational programs and activities tailored to meet the diverse needs and preferences of resort guests. Financial Management: Develop and manage budgets for the beach club, pool, retail stores, and spa, optimizing financial performance while delivering high-quality guest experiences. Team Leadership: Lead and inspire a team of managers and staff across the recreational facilities, providing guidance, support, and coaching to ensure high levels of performance and guest satisfaction. Quality Assurance: Establish and enforce quality standards and best practices for all recreational facilities and services, ensuring adherence to brand standards and regulatory requirements. Vendor and Supplier Management: Manage relationships with external vendors and suppliers for the beach club, pool, retail stores, and spa, negotiating contracts and ensuring the delivery of high-quality products and services. Guest Experience Enhancement: Continuously seek opportunities to enhance the guest experience across all recreational facilities, soliciting feedback, and implementing improvements as needed. Facility Maintenance and Upkeep: Ensure the proper maintenance, cleanliness, and upkeep of all recreational facilities, including regular inspections and preventative maintenance measures. Training and Development: Provide training and development opportunities for staff to enhance their skills and knowledge, fostering a culture of continuous learning and improvement. Health and Safety Compliance: Ensure compliance with health and safety regulations and protocols across all recreational facilities, promoting a safe and secure environment for guests and staff. Community Engagement: Engage with the local community and stakeholders to promote the resort's recreational offerings and establish positive relationships with key partners. Reporting and Analysis: Prepare regular reports and performance metrics for senior management, analyzing trends and identifying opportunities for growth and improvement. Innovation and Creativity: Foster a culture of innovation and creativity within the recreational team, encouraging new ideas and initiatives to enhance the guest experience and drive revenue growth. Strategic Partnerships: Identify and pursue strategic partnerships and collaborations to enhance the resort's recreational offerings and expand its reach within the market. Sustainability Initiatives: Champion sustainability initiatives and environmentally friendly practices across all recreational facilities, aligning with the resort's commitment to environmental stewardship. What you will bring: 5+ years of experience as Activities Director or related position. Experience in coordinating and promoting recreational activities. Public speaking skills are important to the effectiveness of this position. Should possess high energy, social skills, initiative, enthusiasm, and cooperation, and exercise good judgment and discretion. The ideal candidate will be outgoing and welcoming. Ability to work nights, weekends, and holidays required. Degree & experience in recreation, hospitality, or communication field is preferred. Exceptional interpersonal and communication skills. Ability to actively multi-task in many different areas. #J-18808-Ljbffr

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