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Night Operations Coordinator

2 months ago

Tinley Park, Illinois, United States Providence Life Services Full time

Job Type

Full-time

Position Overview

Night Shift Hours: Tuesday-Saturday 10:00pm-6:30am CT

The Night Operations Coordinator will oversee the management of level 1 and some level 2 support inquiries, alongside addressing technical hardware concerns, desktop operating systems, and various applications.

Key Responsibilities

  • Diagnose, resolve, and escalate service requests
  • Provide IT support for technical issues related to core business applications and operating systems
  • Deliver remote technical assistance for incoming service requests via emails and calls regarding hardware, software, and SaaS applications
  • Support end users with mobile device inquiries
  • Collaborate with the team to ensure timely responses to assigned tickets
  • Utilize communication skills to engage in project meetings and technical discussions with colleagues and clients
  • Maintain communication with clients as necessary: updating them on incident status, notifying them of upcoming changes or scheduled maintenance
  • Guide new users in understanding available hardware, software, and network systems/services
  • Create, maintain, and revise technical documentation
  • Manage multiple priorities and projects concurrently
  • Complete training sessions, personal study, and certification exams as required
Qualifications

Minimum Requirements
  • Associate's degree or equivalent professional experience
  • Experience in providing remote support via phone or remote desktop tools
  • 2-3 years of experience with Microsoft Windows
  • 2-3 years of experience with Microsoft Office
  • 2-3 years of experience in setting up, configuring, and troubleshooting PC and laptop hardware and peripherals
  • 2-3 years of experience troubleshooting printers
  • 1+ years of experience with Active Directory
  • 1+ years of experience with Microsoft 365
  • Basic knowledge of network connectivity troubleshooting: WAN and LAN
  • Basic knowledge of remote access solutions: VPN and Terminal Services
  • Excellent written and verbal communication skills
  • Strong computer skills and the ability to communicate effectively via email
Preferred Qualifications
  • CompTIA A+/Network+
  • Familiarity with PSA and RMM tools such as ConnectWise Manage and Automate