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Dacula, Georgia, United States AtWork Group Full time{"title": "Receptionist & Customer Service Representative", "description": "About the RoleWe're seeking a highly organized and tech-savvy Receptionist & Customer Service Representative to join our team at AtWork Group. As a key member of our operations team, you will be responsible for providing exceptional customer service, managing front desk duties, and...
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Customer Service Representative
2 months ago
Location: Lawrenceville, GA
Pay: $17/hr - $20/hr
Schedule: Monday to Friday, 8:00 AM - 5:00 PM
About the Role:We're seeking a highly organized and tech-savvy Receptionist & Customer Service Representative to join our team at AtWork Group. As a key member of our operations team, you will be responsible for providing exceptional customer service, managing front desk duties, and supporting various office departments.
Key Responsibilities:- Reception Duties:
- Greet visitors and answer phones with a friendly, professional demeanor.
- Assist with data entry, invoicing, and general office tasks using Excel and other software.
- Edit and manage PDF documents.
- Support multiple office departments, learning and adapting to new roles as needed.
- Customer Service Duties:
- Handle customer inquiries via phone, email, and online platforms like Amazon and Etsy.
- Process and ship orders, manage returns, and handle shipping claims.
- Update sales reports, shipping logs, and track inventory.
- Provide accurate shipping quotes and ensure timely order fulfillment.
- Coordinate with shipping services and maintain communication with customers regarding order status.
- At least 2 years of experience in a Customer Service or Receptionist role.
- Proficiency in MS Office Suite, particularly Excel.
- Strong phone etiquette and verbal communication skills.
- Experience with office management systems and equipment (e.g., printers, copiers).
- Ability to prioritize tasks, manage time effectively, and work well under tight deadlines.
- Attention to detail, reliability, and a proactive attitude.
- Friendly, team-oriented, and eager to learn new things.
- Excellent organizational skills and a commitment to providing outstanding service.
- A strong sense of responsibility and a positive, can-do approach to work.
We offer a supportive team environment, variety, growth opportunities, and the chance to work in a collaborative setting. If you're a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
