Customer Service Representative

3 weeks ago


Dacula, Georgia, United States AtWork Group Full time
Job Title:
Receptionist & Customer Service Representative

About the Role:

We're seeking a highly organized and tech-savvy Receptionist & Customer Service Representative to join our team at AtWork Group. As a key member of our team, you will be responsible for providing exceptional customer service, managing front desk operations, and supporting various office departments.


Key Responsibilities:

  • Provide top-notch customer service via phone, email, and online platforms.
  • Manage front desk operations, including greeting visitors, answering phones, and handling mail and packages.
  • Assist with data entry, invoicing, and general office tasks using Excel and other software.
  • Support multiple office departments, learning and adapting to new roles as needed.
  • Process and ship orders, manage returns, and handle shipping claims.
  • Update sales reports, shipping logs, and track inventory.
  • Provide accurate shipping quotes and ensure timely order fulfillment.

Requirements:

  • At least 2 years of experience in a Customer Service or Receptionist role.
  • Proficiency in MS Office Suite, particularly Excel.
  • Strong phone etiquette and verbal communication skills.
  • Experience with office management systems and equipment.
  • Ability to prioritize tasks, manage time effectively, and work well under tight deadlines.
  • Attention to detail, reliability, and a proactive attitude.

Personal Attributes:

  • Friendly, team-oriented, and eager to learn new things.
  • Excellent organizational skills and a commitment to providing outstanding service.
  • A strong sense of responsibility and a positive, can-do approach to work.

Why Work with Us:
We offer a supportive team environment, variety, growth opportunities, and the chance to work in a collaborative setting. If you're a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

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