Operations Director

2 weeks ago

Dallas, Texas, United States Watsco Full time
Job Summary

As the Regional Operations Manager at Watsco, you will be responsible for leading and managing the overall operations and profitability of multiple Sales Centers in a designated Region. The ideal candidate will have a minimum of 5-10 years of operational distribution experience in the HVAC industry, with a proven track record of success in operations and leadership roles.

Key Responsibilities

  • Represent Watsco as a leader in the industry, ensuring maximum sales, profitability, and operational function.
  • Provide instruction, training, and guidance to the operations of Sales Centers, including Warehouse, Receiving/Shipping, Delivery, Fleet Drivers, Showroom, Warranty, Counter Sales, and Inside Sales personnel.
  • Manage, motivate, measure, and increase production of the Region.
  • Educate Sales Center Managers on inventory management performance topics, including cycle count variances, scrapped inventory, pending warranty items, IOT shipments, reserved sales orders passed time limit, fillable backorders, negative on-hand items, and bin location management.
  • Coach Sales Center Managers on daily and weekly duties, maintaining a high customer service level among all Sales Center employees.
  • Assist and train Sales Center employees on merchandising products and conducting open houses or 'Counter Days.' Support the Marketing Manager on sales/marketing promotions related to operations.
  • Responsible for working with Sales Center Managers on Branch sales initiatives, launching sales activities, training counter teams, and tracking initiative activity and sales success.
  • Responsible for educating all branch teams about Watsco technology tools.
  • Support the implementation of new or modified products, policies, and procedures issued by corporate departments and/or the Division President.
  • Manage capital expenditure requests related to bids on jobs and/or merchandise to purchase.
  • Review weekly reports on action slow and damaged inventory performance with Regional and Sales Center Managers, suggesting improvements for underperforming locations.
  • Conduct training meetings/conference calls with Regional and Sales Center Managers to review current topics and/or issues related to the Centers, coordinating with the Division President to prepare and conduct annual managerial training conferences.
  • Regularly attend Regional Sales meetings to stay informed about current sales initiatives, riding with Regional and Territory Sales Managers while visiting customers to resolve operational topics and/or issues.
  • Work with the Division President on the selection of new Sales Center locations and remodels.
  • Responsible for visiting every branch within the territory at least once a month.
  • Ensure all branch showrooms, warehouses, and storage yards are in excellent condition, organized, and safe at all times.
  • Responsible for regional P&L.
  • In addition to the above responsibilities, this individual will be held accountable for all other duties assigned.

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